BMW of Tucson - Service Center

Pressure sale on tires even though I said I only had time for oil change Also BMW sends email for $225 3 years of oil changes. When I arrive told car is not eligible. Wouldn’t go to dealership for oil chang for oil change Also BMW sends email for $225 3 years of oil changes. When I arrive told car is not eligible. Wouldn’t go to dealership for oil change if I had known. More

Awesome service and very attentive. They were also very candid and a great communicators. Highly recommend them. They were also very candid and a great communicators. Highly recommend them. More

My service advisor, Katelyn, has been helpful and professional. Nobody is a fan of unscheduled vehicle maintenance, but helpful and professional service advisors help to alleviate a bit of the worrie professional. Nobody is a fan of unscheduled vehicle maintenance, but helpful and professional service advisors help to alleviate a bit of the worries. More

Excellent customer service. Our advisor was quick to check us in, very helpful getting the express service completed and scheduling follow up service. She even watched my dog Our advisor was quick to check us in, very helpful getting the express service completed and scheduling follow up service. She even watched my dog for a few minutes! So friendly and helpful. Best service department I've ever used. Highly recommend BMW of Tucson, More

super and efficient. David, our service coordinator went above and beyond to help us with our car. Thank you! David, our service coordinator went above and beyond to help us with our car. Thank you! More

Excellent customer service, great lounge to wait for my vehicle while be serviced, wonderful connectivity to work onsite as a guest. vehicle while be serviced, wonderful connectivity to work onsite as a guest. More

When we arrive not Jamie but one of the helper greeted us immediately which was nice, the waiting room was very clean and comfortable and it includes coffee, water and ice cream when some of the other d us immediately which was nice, the waiting room was very clean and comfortable and it includes coffee, water and ice cream when some of the other dealerships do not provde. I notice that the atmosphere in that dealership are not people friendly More

I am very happy to write this review. I have been buying BMWs from BMW Tucson for decades. The response by you and particular our most amazing service provider, has been nothing short of I have been buying BMWs from BMW Tucson for decades. The response by you and particular our most amazing service provider, has been nothing short of fantastic. Our car was in need of new batteries and it was determined that those parts would be covered by our warranty. Which they were. We cannot express in words how pleased we are with the service and the follow up by our service advisor, Jayme. Our experience simply could not have been better. This experience underscores why I am a Loyal customer to BMWUSA and to this specific dealer. Simply the best, bar none. Thank you so much and a special thanks to Jayme! More

Top notch communication. Really appreciate the video of my car while it was on the lift, because I sure don’t crawl under there! David was excellent on keeping me informed an Really appreciate the video of my car while it was on the lift, because I sure don’t crawl under there! David was excellent on keeping me informed and making a plan happen! More

Was given precise details of what the service was going to be - as well as provided an option for a promotion that I gladly accepted. to be - as well as provided an option for a promotion that I gladly accepted. More