BMW of Tucson - Service Center

The BMW of Tucson service department got my car in for service as promised and they had the work finished by the promised time. service as promised and they had the work finished by the promised time. More

Workmanship is always good at BMW, labor fees are usually double the price of parts, I think that could be readjusted, as most cars are computerized and troubleshooting is reduced greatly for the MX guy. Hav double the price of parts, I think that could be readjusted, as most cars are computerized and troubleshooting is reduced greatly for the MX guy. Having said that BMW Tucson has always done a Great job on my 2013 X5 35d . I highly recommend them Great service. More

Great service advisors. Provided a complimentary shuttle while waiting for service. Service completed in a quick manner. Provided a complimentary shuttle while waiting for service. Service completed in a quick manner. More

Professional and friendly. Great that you offer a shuttle service and refreshments. However would be better if appointment time is exactly that with no over bookings. Great that you offer a shuttle service and refreshments. However would be better if appointment time is exactly that with no over bookings. More

There were many cars in line for servicing. I was pleasantly surprised how efficiently and in friendly way the service staff including Ryan were handling it. As usual, Ryan went through the ser I was pleasantly surprised how efficiently and in friendly way the service staff including Ryan were handling it. As usual, Ryan went through the service items for $30 K and also introduced me to Jayme. She will be my new contact since Ryan is now promoted to Managerial position. The second pleasant surprise was Jayme sent me a video of the car area which needs to be attended in next few months. I appreciate the friendly & courteous nature of staff and time they take to explain. Thank you. More

I received excellent service from BMW Tucson. Jayme Larson my service writer was very professional and efficient to get the service completed quickly while I waited in the comfortable lounge area Jayme Larson my service writer was very professional and efficient to get the service completed quickly while I waited in the comfortable lounge area. More

Everyone is very professional and friendly. Katelyn, my service advisor answered questions thoroughly and never gave me the impression that she thought my concerns were unimportant. Katelyn, my service advisor answered questions thoroughly and never gave me the impression that she thought my concerns were unimportant. More

I continue to have great experiences at my BMW dealership in Tucson. Jayme Larson, my service advisor, is professional and very good at what she does. I, also, appreciated the service video I was provide in Tucson. Jayme Larson, my service advisor, is professional and very good at what she does. I, also, appreciated the service video I was provided. If & when I decide to purchase a new vehicle I will buy another BMW. More

I recently visited BMW of Tucson, and I must say, my experience with the service advisor Tyson Kessler was nothing short of exceptional! After having a terrible week of unexpected car trouble with two d experience with the service advisor Tyson Kessler was nothing short of exceptional! After having a terrible week of unexpected car trouble with two different vehicles, I was greeted with a warm smile and a genuine willingness to help. Tyson went above and beyond to assist me throughout the entire process. He exhibited excellent communication skills and patiently answered all my questions, ensuring I understood every detail. It was evident that they took pride in providing the best service possible, going the extra mile to ensure customer satisfaction. Overall, my experience at BMW exceeded my expectations. I left with a positive impression that will undoubtedly lead me to recommend this service to others. If you're looking for a service advisor who genuinely cares about providing true value and goes above and beyond to meet your needs, look no further. This individual is an asset to the BMW office, and they deserve the highest praise for their outstanding performance! They are a shining example of what customer service should be like. Thank you for all your help! More

Service advisor was great and everything went smoothly! Was very convenient to schedule the appointment Was very convenient to schedule the appointment More