BMW of Tucson - Service Center

My only complaint is the long wait when a customer has to wait for their car to be worked on. I live 45 min away and so choose to wait but maybe next time I will take advantage of the loaner car while my ca wait for their car to be worked on. I live 45 min away and so choose to wait but maybe next time I will take advantage of the loaner car while my car is in the shop. Or maybe it will help to schedule the appt. early in the morning. More

Excellent service as usual. Getting service at a BMW dealership is pricey — parts mainly — but the people a professional and I don't have to worry about the work being done cor Getting service at a BMW dealership is pricey — parts mainly — but the people a professional and I don't have to worry about the work being done correctly. More

Ryan provided excellent customer service - I was up to date on the progress of my car's service at all times. The showroom and facility were immaculate.!! Ryan is very knowledgeable about my vehicle a date on the progress of my car's service at all times. The showroom and facility were immaculate.!! Ryan is very knowledgeable about my vehicle and the service needs to ensure my BMW performs when I need it. More

Katelyn was very Professional. there was a delay in getting my car serviced and she kept me informed. Best service rep I’ve ever worked with. there was a delay in getting my car serviced and she kept me informed. Best service rep I’ve ever worked with. More

Had an issue with my 7 Series fuel system, Jessica Lowe was my service provider when I arrived. She was very help full had my fuel pump replaced and also the high pressure fuel pump under warranty. Thank y was my service provider when I arrived. She was very help full had my fuel pump replaced and also the high pressure fuel pump under warranty. Thank you ! More

Katelyn is amazing. She’s available, reliable and helpful. She always finds a solution to my needs. She’s available, reliable and helpful. She always finds a solution to my needs. More

Everyone was courteous and facilities are immaculate, however I believe I was ill-advised. My Service Representative advised me that the car was due for a brake flush, which I authorized at a cost of $2 however I believe I was ill-advised. My Service Representative advised me that the car was due for a brake flush, which I authorized at a cost of $201.49. When I got home and filed the invoice I noticed the last time the car was serviced a brake flush was suggested and performed at a cost of $173.98 (Invoice #282916 on 7Sept2021. I do not believe a brake flush is recommended every 12 months or 10,000 mile so I’m quite upset that this work was recommended. It would appear that the Service representative does not have complete information resulting in a double charge to me for this work. As a result my rating for the dealership is ‘0’ More

The excellent BMW service crew helped me get the service I needed quickly and efficiently. I needed quickly and efficiently. More

Brought in my X7 for scheduled maintenance. Jessica helped me, told me it would be about 1.5 hours. Almost exactly 1.5 hours later, she came and said it was ready! I appreciate the efficient se Jessica helped me, told me it would be about 1.5 hours. Almost exactly 1.5 hours later, she came and said it was ready! I appreciate the efficient service and respect for my time. More

Good communication and comfortable setting if you have to wait for service. Pricing is a little high but not outrageous. wait for service. Pricing is a little high but not outrageous. More