BMW of Tucson - Service Center

I recently visited BMW of Tucson, and I must say, my experience with the service advisor Tyson Kessler was nothing short of exceptional! After having a terrible week of unexpected car trouble with two d experience with the service advisor Tyson Kessler was nothing short of exceptional! After having a terrible week of unexpected car trouble with two different vehicles, I was greeted with a warm smile and a genuine willingness to help. Tyson went above and beyond to assist me throughout the entire process. He exhibited excellent communication skills and patiently answered all my questions, ensuring I understood every detail. It was evident that they took pride in providing the best service possible, going the extra mile to ensure customer satisfaction. Overall, my experience at BMW exceeded my expectations. I left with a positive impression that will undoubtedly lead me to recommend this service to others. If you're looking for a service advisor who genuinely cares about providing true value and goes above and beyond to meet your needs, look no further. This individual is an asset to the BMW office, and they deserve the highest praise for their outstanding performance! They are a shining example of what customer service should be like. Thank you for all your help! More

Service advisor was great and everything went smoothly! Was very convenient to schedule the appointment Was very convenient to schedule the appointment More

Online scheduling easy. Service Techs responded timely. Update given during service. Easy checkout with the same Tech. Service Techs responded timely. Update given during service. Easy checkout with the same Tech. More

Jayme Larson is an outstanding service representative. She was courteous, prompt and helpful. Jayme in combination with Rachel Lopez my sales representative made my first service visit for my BMW 5X a to She was courteous, prompt and helpful. Jayme in combination with Rachel Lopez my sales representative made my first service visit for my BMW 5X a total success. I would recommend these two reps and Tucson BMW to anyone looking for a quality dealership and car! More

Great service at Tucson BMW. Ryan always makes sure our cars are scheduled and serviced on time. Ryan always makes sure our cars are scheduled and serviced on time. More

On time and professional. Did not try to up sell me on extras. Will continue to utilize for all servicing of my BMW. Did not try to up sell me on extras. Will continue to utilize for all servicing of my BMW. More

i had my 2019 bmw serviced with nothing but pure professionalism. i would without a doubt take it there again... professionalism. i would without a doubt take it there again... More

My only complaint is the long wait when a customer has to wait for their car to be worked on. I live 45 min away and so choose to wait but maybe next time I will take advantage of the loaner car while my ca wait for their car to be worked on. I live 45 min away and so choose to wait but maybe next time I will take advantage of the loaner car while my car is in the shop. Or maybe it will help to schedule the appt. early in the morning. More

The courtesy and respect that I have been shown is greatly appreciated. I get timely service that works for my schedule. greatly appreciated. I get timely service that works for my schedule. More