BMW of Tucson - Service Center

The dealership always is courteous, and solid with the service. I consistently get good reps working with me and good explanations of what is being done to my vehicle and why. The videos from the mainte service. I consistently get good reps working with me and good explanations of what is being done to my vehicle and why. The videos from the maintenance engineers during the check up of my vehicle are so helpful and great too. More

Yes! First my advisor did not see me until have an hour after my appointment time. Then my car was not finished until almost 4 hours later! It was not eve First my advisor did not see me until have an hour after my appointment time. Then my car was not finished until almost 4 hours later! It was not even washed! I was charged a $25 "misc fee" that I was not made aware of when the advisor first met with me. Then I clearly see the advisor is overwhelmed (I guess he was new) but yet the Manager is in her office on the computer just smacking her gum instead of offering to help her team. I did not have to discuss as I was already late to pick up my son from but I am very disappointed! More

Service and professionalism of staff are very high and quick turnaround on service. Would highly recommend. quick turnaround on service. Would highly recommend. More

Very positive experience. Friendly staff and great techs. Excellent waiting area with wi-fi. Service advisors keep you informed every step through the service process. Friendly staff and great techs. Excellent waiting area with wi-fi. Service advisors keep you informed every step through the service process. More

The Ultimate service department. Fast and dependable service. Service agents communicated each step in the repair process. Fast and dependable service. Service agents communicated each step in the repair process. More

The service was quick and through, gave me all the options for my car care, responded honestly, and even washed my car!! options for my car care, responded honestly, and even washed my car!! More

Outstanding service and knowledgeable staff. Communication is awesome. Keep up the great work! Very impressed with video of my vehicle inspection. Communication is awesome. Keep up the great work! Very impressed with video of my vehicle inspection. More

Friendly, helpful and courteous. Nice and hospitable facility and waiting area with WiFi and coffee. Nice and hospitable facility and waiting area with WiFi and coffee. More

I was very pleased with the service . Jayne was very knowledgeable and helpful. I will be back. Jayne was very knowledgeable and helpful. I will be back. More

My expectations are high and I’m never disappointed. Jayme Larson does an excellent job with an ebullient attitude! Thank you for your service. Jayme Larson does an excellent job with an ebullient attitude! Thank you for your service. More