BMW of Tucson - Service Center

Henry was very helpful, as usual. Very efficient, knowledgeable and very eager to help and please. He is an asset to BMW Tucson. Very efficient, knowledgeable and very eager to help and please. He is an asset to BMW Tucson. More

The staff and Henry does a great job of explaining everything in detail. Plus he is always in a great mood and very helpful. I know when I have an appointment it’s going to be as pleasant as can be. everything in detail. Plus he is always in a great mood and very helpful. I know when I have an appointment it’s going to be as pleasant as can be. More

Jake my service advisor was very helpful and knowledgeable. I think Jake deserves a raise. knowledgeable. I think Jake deserves a raise. More

You need more employees like jake who went out of his way to make sure we were taken care of out and inside of the dealership..very happy with the service jake has provided for the dealership to make sure we were taken care of out and inside of the dealership..very happy with the service jake has provided for the dealership More

Jake always provides outstanding customer service. Always keeps me up to date on the status of my vehicle. Always keeps me up to date on the status of my vehicle. More

Always a pleasure to visit BMW of Tucson. Friendly, professional team that really looks after you. Friendly, professional team that really looks after you. More

Terrible service, we usually work with Henry but he wasn’t there nether was Rayn the service manager. Everyone else has horrible customer service there. We service our m5 and x3 there and we just had a wasn’t there nether was Rayn the service manager. Everyone else has horrible customer service there. We service our m5 and x3 there and we just had a blow out today, on our m5 and made it to the dealership but they told me that i have to wait 3 days for my car to get look at until Henry comes back. That is unacceptable. So I went to discount tires across the road and got 4 new tires. Michelin pilot all season 4. I have given that dealership multiple chances but the service somehow always disappoints us. I will not be buying a car for that dealership as I had planned in 2025, I’ll be going to Chapman bmw in chandler. Henry is great and it’s not his fault. It’s poor leadership and the other service advisor who are not willing to help anyone else if it isn’t there appointment, they just look the other way without acknowledging you. That’s the reason I never worked with them to begin with. I own 3 BMWs and my family and friends have even more and I’ll be sharing this experience with them. More

They are very professional, and give out brand new loaners while they have your car in the shop. Also free coffee and snacks. loaners while they have your car in the shop. Also free coffee and snacks. More

Great service and a nice clean dealership. They took care of my vehicle and gave me a loaner for the day which really helped me out. They took care of my vehicle and gave me a loaner for the day which really helped me out. More

This dealership has always gone above & beyond completing work on our vehicles over the last 26 yrs. We are extremely satisfied & the service team is excellent & our advisor, Jake Bewley kept us informed dur work on our vehicles over the last 26 yrs. We are extremely satisfied & the service team is excellent & our advisor, Jake Bewley kept us informed during the entire process & was very helpful & courteous. More