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BMW of Tucson - Service Center

Tucson, AZ

4.8
674 Reviews

674 Reviews of BMW of Tucson - Service Center

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March 14, 2022

Friendly staff and willing to help, unfortunately their service techs have been unable to find the Izzy with my car. I have been in now three times and the issues still exist. More

by Squeaky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure service rep
Report | Print
Mar 16, 2022 -

BMW of Tucson responded

Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (520) 549-2167. We would appreciate the chance to turn your experience around.

March 11, 2022

Great customer service, got my car in and out of service in a timely matter. More

by wildcats5858
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Larson
Report | Print
Mar 14, 2022 -

BMW of Tucson responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2022

Awesome Service Department! They communicate with you and fix your BMW at a fair price! More

by Richard Crouch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Larson, James Jones
Report | Print
Mar 14, 2022 -

BMW of Tucson responded

Hi Richard, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 03, 2022

Katelyn could not have been more pleasant to deal with. Every thing was handled perfectly. More

by tedcohen13.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn
Report | Print
Mar 06, 2022 -

BMW of Tucson responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 03, 2022

Their customer service and responsiveness is exemplary. I would heartily recommend Tucson BMW to anyone looking for a new or used BMW. More

by Ljchipr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Larson
Report | Print
Mar 06, 2022 -

BMW of Tucson responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.

March 02, 2022

Katlyn Withrow is an outstanding service advisor! As always she makes you feel like you are her only customer. Knowledge and timely communication are amazing. More

by miketucson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katlyn Withrow
Report | Print
Mar 05, 2022 -

BMW of Tucson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

March 01, 2022

Service (Kayla) courteous and knowledgeable. The work done as requested and on time. Inspection video a nice innovation. More

by Bill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kayla
Report | Print
Mar 04, 2022 -

BMW of Tucson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2022

Fast Friendly and quality work. Easy to set up appointment online. Greeted right away and the service was completed early! Clean friendly environment with customer service that I More

by MLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Larson
Report | Print
Mar 04, 2022 -

BMW of Tucson responded

Hello, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 27, 2022

Quality service department and customer service. The parts department has also been helpful to me, price matching on occasion. Overall good experience with this dealer. More

by Joeyoviedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan (Service Advisor)
Report | Print
Mar 01, 2022 -

BMW of Tucson responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 24, 2022

Katelyn was very professional and communicated the issues very effectively. Everything went well and in a timely fashion. More

by jwfaulkner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Withrow
Report | Print
Feb 26, 2022 -

BMW of Tucson responded

Hi Jwfaulkner, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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