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BMW of Tucson - Service Center

Tucson, AZ

4.8
685 Reviews

685 Reviews of BMW of Tucson - Service Center

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November 03, 2021

Took my car for Service and repair. They charged me $275 to fix an issue with steering wheel. I had to come back 2nd time because issue was not fixed. Second time they tried and they could't fix the issue. More

by octaviova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyson
Nov 06, 2021 -

BMW of Tucson responded

Hello, we regret your experience with us here but are glad you brought this to our attention. If you are willing to, please call our General Manager at (520) 549-2167 for ways we can work towards resolving these issues. We look forward to hearing from you soon. take care!

Nov 09, 2021 -

octaviova responded

I did contacted the Service Manager. He knew about my car issue.

October 30, 2021

Professional and helpful and kindGood guidance in Professional and helpful and kind Good guidance in understanding the policy in the dealership. Competent. More

by argallolm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 03, 2021 -

BMW of Tucson responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 28, 2021

Took my car in for repair to only have to come back for a third time. I’m not happy with the repairs or service More

by Bmwbaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Freeman, Hope Faucher
October 24, 2021

tyson has exceeded expectations and makes sure that all services are to customer satisfaction. I will use him always a point of contact whenever a problem arises More

by leikitty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tyson Kessler
Oct 26, 2021 -

BMW of Tucson responded

Hi Leikitty, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 22, 2021

Easy to make an appointment Welcomed On timeGood Easy to make an appointment Welcomed On time Good service Explain every step of the service Good and friendly More

by Cochise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Withrow
Oct 25, 2021 -

BMW of Tucson responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 22, 2021

Took my bmw 335i for recall and took my car the next day and she was very friendly and helpful and I really love the video on my car with the issues it had More

by Arianna720ea.10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hope Faucher
Oct 26, 2021 -

BMW of Tucson responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you need more help, our team is available to talk -- safe travels!

October 21, 2021

BMW Tucson's service department comes through in a pinch BMW Tucson's service department comes through in a pinch again. I coaxed my vehicle into the establishment sans appointment on 10OCT21 after Tucson's More

by xsaddle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Kessler
Oct 25, 2021 -

BMW of Tucson responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

October 16, 2021

I am very satisfied with the overall service I have received at BMW of Tucson! More

by jen44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime
Oct 19, 2021 -

BMW of Tucson responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 15, 2021

Had excellent service with my service rep. On Oct. 6th with Kala. She understood what I was there for and acknowledged me right away. I needed a ride home and she accommodated me on my needs. The young m More

by Jeribes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the young man that gave us a ride home and picked us up to bring us back to the dealership
Oct 19, 2021 -

BMW of Tucson responded

Hi Jeribes, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 15, 2021

Overall good experience. Made the appointment through the BMW app and showed up to no appointment in their system. Apparently a know issue, they got me in anyway. Service was going to be several hours and no More

by johnsory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson
Oct 19, 2021 -

BMW of Tucson responded

Hi Johnsory, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

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