BMW of Tucson - Service Center

Very friendly and professional after sales service provided by Ryan. Will definitely make use of his service again. provided by Ryan. Will definitely make use of his service again. More

I would’ve gave this 5 stars, but originally my appointment was with Tyson. I arrived to my appointment right on time and he was with another customer so he asked me to wait in the lobby.(which is appointment was with Tyson. I arrived to my appointment right on time and he was with another customer so he asked me to wait in the lobby.(which is fine!) however, I was waiting in the lobby for 1 hour so I went to check if he was ready for me and he was nowhere to be found. No one knew where he was and I still wasn’t even checked in yet. It was upsetting having to wait for my “advisor”. The front desk had a nice gentleman (forgot his name, sorry!) assist me. He was very nice, profesional and quick with the entire process. They offered me a loaner vehicle in the meantime and when I came back Tyson was at his desk so I was going to ask him what happened but he immediately walked away as soon as he saw me enter the building. Lluckily the gentleman that helped me was still there waiting for me. This was very unprofessional and inconvenient of Tyson to do. But I’m glad the other individual who was there assisted me and he was awesome! More

Efficient service. Nice waiting area.I was kept up to Efficient service. Nice waiting area. I was kept up to date on the progress of the service Efficient service. Nice waiting area. I was kept up to date on the progress of the service More

Good service. I really enjoyed the video clip of the summary of car’s status. summary of car’s status. More

Great service. Kayla a great service rep. She explains things very well and is knowledgeable things very well and is knowledgeable More

Excellent service that was quick and communicated to me throughout the process. I really appreciated that they called me to remind me that my new car had its first oil change. throughout the process. I really appreciated that they called me to remind me that my new car had its first oil change. More

Katelyn the service adviser was knowledgeable, courteous and friendly, she was a pleasure to talk to and appreciated all her help. Thank you great service! and friendly, she was a pleasure to talk to and appreciated all her help. Thank you great service! More

Everything is good except they do not offer loaner cars only a shuttle. Other then that everything is good, I only use the service center when my son is in Tucson foodie the school year. only a shuttle. Other then that everything is good, I only use the service center when my son is in Tucson foodie the school year. More

Simply fantastic customer service! Great experience. Incredible facility. If you’re looking for a place to have your BMW service in the Tucson and surrounding areas this is the place. Thank you Incredible facility. If you’re looking for a place to have your BMW service in the Tucson and surrounding areas this is the place. Thank you More

The service at this dealership was really great.I waited for my vehicle since I don't live close, but the waiting area was very accommodating and my service advisor Ryan checked with me frequently which was for my vehicle since I don't live close, but the waiting area was very accommodating and my service advisor Ryan checked with me frequently which was so nice! Thanks! More