BMW of Tucson - Service Center

Katelyn the service adviser was knowledgeable, courteous and friendly, she was a pleasure to talk to and appreciated all her help. Thank you great service! and friendly, she was a pleasure to talk to and appreciated all her help. Thank you great service! More

Everything is good except they do not offer loaner cars only a shuttle. Other then that everything is good, I only use the service center when my son is in Tucson foodie the school year. only a shuttle. Other then that everything is good, I only use the service center when my son is in Tucson foodie the school year. More

Simply fantastic customer service! Great experience. Incredible facility. If you’re looking for a place to have your BMW service in the Tucson and surrounding areas this is the place. Thank you Incredible facility. If you’re looking for a place to have your BMW service in the Tucson and surrounding areas this is the place. Thank you More

I was met for my service appointment almost immediately after arrival. Kayla went through the paperwork quickly and efficiently. She estimated the service time at 90 minutes and it was completed in 90 mi after arrival. Kayla went through the paperwork quickly and efficiently. She estimated the service time at 90 minutes and it was completed in 90 minutes. I waited at the dealership. Their waiting room is comfortable, with water and coffee available at no charge. Once the servicing was completed, they gave me my keys and I was off. All in all, a pleasant experience. More

The service at this dealership was really great.I waited for my vehicle since I don't live close, but the waiting area was very accommodating and my service advisor Ryan checked with me frequently which was for my vehicle since I don't live close, but the waiting area was very accommodating and my service advisor Ryan checked with me frequently which was so nice! Thanks! More

Kaitlyn provides service that is responsive, professional, informative and friendly. It is a joy to work with her. The dealership waiting area is modern, beautifully designed and comfortable. professional, informative and friendly. It is a joy to work with her. The dealership waiting area is modern, beautifully designed and comfortable. More

it was easy to schedule an appointment, service was done in a timely fashion, service advisor was knowledgeable and communicated well regarding what services was needed on my X3. in a timely fashion, service advisor was knowledgeable and communicated well regarding what services was needed on my X3. More

I’m always happy with the service performed in my car at BMW Tucson. This past visit, I do wish the clock and other instruments had been reset though! It’s such a pain! BMW Tucson. This past visit, I do wish the clock and other instruments had been reset though! It’s such a pain! More

Scheduling our appointment was very easy. Our service representative, Jim, is knowledgeable and communicated well regarding all our questions about the service for our 3 series BMW and took great care of representative, Jim, is knowledgeable and communicated well regarding all our questions about the service for our 3 series BMW and took great care of us. We look forward to working with him and BMW Tucson in the future. More

My rep Kayla takes care of everything. Extremely professional person, I never have a worry. Knows how to handle customers with care. Knows who you are when you are greeted. The waiting area is alw professional person, I never have a worry. Knows how to handle customers with care. Knows who you are when you are greeted. The waiting area is always clean and open and the amenities are stocked and neat for our enjoyment. Everyone you pass that works there says hello and ask if you need anything. Top notch customer care. More