BMW of Tucson - Service Center

Took the car in for 3 minor issues. None were resolved. First I was neglected then treated rudely. Can only hope next time is better. The new service manager did finally intervene, and did prove to be he First I was neglected then treated rudely. Can only hope next time is better. The new service manager did finally intervene, and did prove to be helpful - but that was more than 4 hours after I had arrived. Should have taken no more than an hour at most. Close to the worst service department visit I have had anywhere, anytime. More

I moved to Tucson a few years ago and initially made the commute to Phoenix to get my car serviced due. Over the past two years I started taking my car to BMW Tucson and could not be anything but pleased. commute to Phoenix to get my car serviced due. Over the past two years I started taking my car to BMW Tucson and could not be anything but pleased. I have worked with Ernie Buck, one of the sales managers, and Jade Hilliard, a service adviser. From the steps of service of when I pull up to drop my car off, to making sure I am happy with the products and services they offer, they really do care about their products and their customers. In my recent trip, there was a problem with my car that had to be taken car of out of warranty and could have been expensive. Upon speaking with both Ernie and Jade we came up with a solution. They went out of their way and their busy schedule to address the situation and the potential safety hazards that could have arisen if this problem did not get fixed. I have never dealt with such an amazing customer service experience and team. If your a BMW owner or are looking to purchase a new/used BMW, Tucson BMW is a really phenomenal car dealership. Do not waste your time going to Pheonix when you can get better customer service and a better overall experience down in Tucson. More

I have wasted so much time and money going to this place. I feel like an idiot. The staff is ridiculously rude and they nearly destroyed my car giving it an oil change ($123.00!) Anyone who gets their car I feel like an idiot. The staff is ridiculously rude and they nearly destroyed my car giving it an oil change ($123.00!) Anyone who gets their car serviced there after they read this deserves what they get. More

Horrible, this dealer ship BMW Tucson ONLY cares about the SALE. Don't even know you after that. Better off buying a Mercedes, I have Purchased a BMW for the last fifteen years. NO more. Next time it's a the SALE. Don't even know you after that. Better off buying a Mercedes, I have Purchased a BMW for the last fifteen years. NO more. Next time it's a Mercedes or AUDI. More

Ryan not only did an excellent job of handling our service he helped us with a prior problem we had.our keys got locked in the car,the service dept. had us break a window,BMW charged us for the windop service he helped us with a prior problem we had.our keys got locked in the car,the service dept. had us break a window,BMW charged us for the windopw repair, and no one from the service manager to the dealership manager to the president of BMW woulfd respond to our inquiries.Ryan was the only person who did anything and he got us a refund.My husband swore we woild never buy another car from these people but ryan was able to change all that.He is a gerat asset to the company More

i worked with Ryan Hoganson and havv to tell you that the level of attention and service was excpetional. I will continue as long as he is there level of attention and service was excpetional. I will continue as long as he is there More

Bought my wife a 2009 BMW 550i for her birthday 11/09. Everything seemed in order and she was very happy. Shortly after the purchase I started hearing noise coming, from what sounded like, the front of th Everything seemed in order and she was very happy. Shortly after the purchase I started hearing noise coming, from what sounded like, the front of the vehicle. We made several driving trips and the noise was persistant and getting louder. I took the car in several times to have it checked out. each time I was told everything was OK, but the noise was still there. We were getting ready for a long road trip and wanted the car checked again since the noise was still there. We had at that time about 15K MI on the car. This time I was told the rear tires were shot and should be replaced before going on the road. BMW also recommended a wheel alignment, which they did and found 3 of 4 wheels were out of specs and the 4th nearly so. I replaced the rear tires and off we went on our 6000 MI road trip starting in late July. Before we got to our first destination the road noise was back. By the end of the trip, mid Sept. the noise was as loud as ever. Back to BMW Tucson I went. Was told the front tires were cupping, thus causing the noise and that they also needed to be replaced. During all of this time I visited several tire shops and two other BMW dealerships (Denver and Houston). Each time I heard the same thing, faulty tires and/or wheel alignment. This brought me to the conclusion that the car was out of spec when it was delivered to my wife. Because misaligned tires don't manifest themselves until several thousands of miles later and progressively get worse, which I believe was the case for my wife's car. I presented my theory to BMW and was told they were not responsible and I would need to deal with it myself. I expressed dissatisfaction with their decision. BMW countered with paying for one of the front tires. I was still not satisfied as my position was that BMW had more responsibility than that. I asked to speak to the Service Manager, Arleyne Bishop. I explained my position to her about my belief that the car was out of spec at delivery and what I thought BMW should do about it. I wasn't looking for a free set of new tires, but rather a more equitable solution, like 50/50 since I did get half the use of the tires. Arleyne went to work to find a resolution and she did! The result was BMW replaced the front tires and did another wheel alignment to insure the car was right when it rolled out the door. It is so nice to ride in a quiet, comfortable luxury car again. I found Arleyne to be professional, concerned, helpful, courteous and determined to regain a satisfied customer, which she did! She always did what she said she was going to do and called with updates when she said she would. I have a lot of confidence in her and you all need to keep her working with and for your customers! Don and Bobbie Prochazka More

Chelsea Gerlak is the absolute BEST service manager. She is ALWAYS friendly and I enjoy going in there. Her personality really lights up the service dept. I will always got to Bmw, Tucson! Thanks Chelsea is ALWAYS friendly and I enjoy going in there. Her personality really lights up the service dept. I will always got to Bmw, Tucson! Thanks Chelsea! More

I had a problem with my sunroof that was not covered under warranty but after talking to Michael Famileti and explaining my position on how it happened and my expectations from BMW he concurred with my under warranty but after talking to Michael Famileti and explaining my position on how it happened and my expectations from BMW he concurred with my position and had the dealership handle the problem and I left happy and satisfied....dan deasy More