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BMW of Tucson - Service Center

Tucson, AZ

4.8
670 Reviews

670 Reviews of BMW of Tucson - Service Center

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August 11, 2011

I bought my 335i from Tucson BMW in January of this year. I have to agree with most when they say the used car sales manager is a joke and somewhat rude. However, on the service side, I have no complaints. More

by jman113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun and Chelsea Garlak
August 06, 2011

as always they treated me very well. I live in Sierra as always they treated me very well. I live in Sierra Vista so it is a 70 mile trip (one way) but for the 6 years I have been going there they have More

by wmblake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
chelsea gerlak
August 04, 2011

I have taken my 2000 M-coupe in for service many times. I have taken my 2000 M-coupe in for service many times. From beginning to end I have received outstanding treatment. My Service Advisor, Chelsea, is More

by t.balter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea Garlak
July 22, 2011

In reading through some of the past reviews, I can only guess that things have changed a lot at BMW Tucson. I took my M3 in for service, and from beginning to end received nothing but outstanding treatment More

by TucsonM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea Gerlak
May 19, 2011

I have owned 6 BMW's. The last 3, were purchased here in Tucson. After the first, I reluctantly went back to this dealer for another since it was more convenient and actually, because of the paucity of of B More

by Tony V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Herrick,Mike Famileti, Dennis Lozier, Olga Gutierrez, Liz Westhafer
May 16, 2011

Worst customer service expierence I have ever expierenced. Service manger needs to go to a refresher school on how to properly treat customers. She is extremely rude and unfriendly I recoomend no More

by yasmin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
service manager
March 26, 2011

Hey dealerraterskc what's you website address?? This Hey dealerraterskc what's you website address?? This place is a joke. I went in for an oil service after making an appointment 3 weeks prior, sho More

by AZWill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
D. Head
December 03, 2008

We own two BMWs. Mine went in for service and when it was complete and 'ready' to be picked up, my husband noticed a car part sitting on top of my closed hood. As it turned out, the mechanic didn't feel More

by trenchchic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
May 08, 2007

These guys always give me a hard time and act like they are superior. Poor customer service and not friendly at all. I mention Werner by name but he's not the only one. Most of them are smug to the poin More

by TylerDurden0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Werner Uhrig
November 07, 2003

I have rarely met a group of people who consistantly try to make a service visit painlessand successful. Werner is extremely knowledgeable as are the other service advisors. You can feel secure in knowin More

by flwood140
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Werner Urigh, Kris Jobst
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