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BMW of West Chester

West Chester, PA

4.8
3,814 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 3,815 reviews

November 21, 2022

I worked with Scott Gately on my last two vehicles purchased @ Otto's BMW. He has been very professional with a thorough knowledge of the options and excellent follow-up communication. I would recom More

by Smapa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

BMW of West Chester responded

Thank you for your recognition of the professional and knowledgeable assistance once again provided by Scott on your purchase. We are delighted to hear you have continued to be so pleased. Many thanks again for being a loyal and valued member of the Otto's BMW family!

November 20, 2022

Scott was super attentive and helpful. Completely professional and made the transaction effortless. I would recommend Scott to friends and family. More

by Veronica.dibernardino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional and effortless purchase experience facilitated by Scott. Thank you for choosing Otto's BMW!

November 19, 2022

Robert was very knowledgeable and helpful in guiding us through our new X7 ordering process! After ordering and until the car was delivered, Robert kept us informed about each step. He was very professiona More

by Joarder
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

BMW of West Chester responded

Thank you for your outstanding endorsement of the purchase experience delivered by Robert M. We are thrilled to hear you were so pleased. Many thanks from all of us here at Otto's BMW!

November 19, 2022

Excellent service experience from Robert Johann, Wayne Matsinger, and the rest of the service team. Highly recommend! More

by dana silverman
Recommend Dealer
Yes
Employees Worked With
Rob Johann
Nov 21, 2022 -

BMW of West Chester responded

Thank you for your outstanding endorsement of Rob and our service team. Many thanks for choosing Otto's!

November 18, 2022

I was more than satisfied with my experience here at Otto’s. I came in for an appointment not knowing what to expect and was blown away by the amazing customer service that I was offered. The team reall More

by tori_adami
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne from Genius, Noel Montesano, Dan McCloy
Nov 21, 2022 -

BMW of West Chester responded

Building trust and finding the perfect car for your lifestyle is something we place a great deal of importance on. Thank you for your business and welcome to the Otto's family!

November 18, 2022

Rob is one of the best sales that I ever worked with. He was very knowledgeable and professional in helping me find my dream car, with great patience over months. Then he worked hard to source available More

by YZhu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Keenan, Wayne Matsinger
Nov 21, 2022 -

BMW of West Chester responded

We're glad that Rob was able to find the perfect M3 for you (good choice BTW)!! Thank you for your business and welcome to the Otto's BMW family!

November 17, 2022

The dealership was top notch from beginning to end! So impressed by the professionalism of our salesman and cleanliness of the showroom and the garage was really amazing. Everyone was super friendly a More

by Aimeehtalerico
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Nov 18, 2022 -

BMW of West Chester responded

We are thrilled to hear you were so pleased with the professional assistance delivered by Kyle and our team. Welcome to the Otto's BMW family!

November 14, 2022

A smooth and painless experience. The end-to-end experience was very customer friendly. Much appreciated! More

by Jlehocky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the customer friendly purchase experience delivered by Scott. Thank you for choosing Otto's BMW!

November 14, 2022

Another M product from Otto's BMW! Justice and the entire team at Otto's make the process easy and are the reason I travel about 40 min out of my way to do business there, Justice alwa More

by DCAIR1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

BMW of West Chester responded

We are so pleased to hear that Justice and our team have once again made the 40 miles you travel to do business with us so worthwhile. Thank you for continuing to be a loyal member of the Otto's BMW family!

November 09, 2022

We purchased our BMW X3 from Otto's BMW and we couldn't be happier. Our salesperson Dan McCloy was fantastic across the board. He was very informative and helpful through the whole process and worked to More

by ec3238
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan McCloy, Wayne Matsinger
Nov 10, 2022 -

BMW of West Chester responded

Thank you for your outstanding compliments for Dan for delivering the helpful and informative purchase experience we always strive for. Thanks also for your recognition of Wayne for helping you understand all the features your X3 has to offer. Welcome to the Otto's BMW family!

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