Back

BMW of West Chester

West Chester, PA

4.8
2,949 Reviews
Contact Dealership

1275 Wilmington Pike

West Chester, PA

19382

Directions

By Type

Showing 2,949 reviews

September 18, 2019

Otto’s is top notch in friendliness, attentiveness and interest in the customer. Wonderful dealership! Brian Diapolo listened, truly listened to my concerns & interests. More

by Joyce J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian DiPaolo
Sep 19, 2019 -

BMW of West Chester responded

Listening to our customer's needs is critical to our success. We're so pleased to hear your purchase experience with Brian was a great success. Thank you for choosing Otto's BMW!

September 18, 2019

CPO 5 series purchase Great experience with Otto’s! Everyone was so nice and helpful with my purchase. From the ownership to the genius helping with my test drive. This i More

by Karl Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Sep 18, 2019 -

BMW of West Chester responded

Our long time relationship with you is so important to us. Thank you for your recognition of Justice and the Otto's BMW team!

September 17, 2019

Expert knowledge and service I just completed an Encore session with Brian Menda and had a great experience. Not my first BMW and every time I meet with him I still learn somethi More

by boostjunkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Menda
Sep 18, 2019 -

BMW of West Chester responded

Outstanding! We're so pleased to hear you have continued to learn useful information from Brian to better enhance your BMW experience.

September 17, 2019

Auto Search and Purhasing Experience The 'Boss' and I have been looking for a vehicle for the past 2 months. We had visited the BMW dealership in DE, test drive a few cars including the X More

by yaidoo21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2019 -

BMW of West Chester responded

It is truly gratifying to hear that Scott was able to so effectively facilitate both of your purchases. We are excited to welcome you to the Otto's BMW family!

September 15, 2019

Professional and Classy Everything from the moment I walked in the door to the time I left was a great experience and was right in line to BMW and it’s superior brand. After More

by sundown8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Menda
Sep 16, 2019 -

BMW of West Chester responded

We are delighted to hear Justice and Brian facilitated an experience that helped you confidently purchase your BMW. Thank you for sharing your experience with us!

September 14, 2019

Exceptional Excellent treatment throughout the entire process both by the salesperson Scott Gately and genius Lorenzo! Knowledgeable, polite, exceptionally profe More

by dfgiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorenzo (genius), Kevin Pinkerton
Sep 16, 2019 -

BMW of West Chester responded

The relationship and trust built with our customers over time is invaluable to us. Thank you for your recognition of Scott, Lorenzo and Kevin and thank you for being a valued member of the Otto's BMW family.

September 06, 2019

Purchase of New BMW X3 Excellent experience purchasing a new BMW X3 M40i. Justice was very patient and helpful in the purchase process. Particularly liked the availability More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Menda
Sep 06, 2019 -

BMW of West Chester responded

Outstanding! Thank you for your complimentary words for the purchase experience facilitated by Justice and for your endorsement of your follow up Encore visit with Brian. We want to familiarize you with all of the features your new X3 has to offer. Thank you again for choosing Otto's BMW!

September 05, 2019

Bought new M240 My experience was outstanding. Scott is a true professional. He was patient, knowledgeable about the product, accommodated my schedule, took care of More

by Jim howell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2019 -

BMW of West Chester responded

Excellent! Thank you for your wonderful compliments for the purchase experience delivered by Scott! Enjoy your M240!

September 04, 2019

Great car buying experience! I came into Otto's to buy my second BMW and Brian was exceptionally helpful. No pressure..he listened to what I was looking for and directed me in the More

by MaLiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ithan Lilly, Brian DiPaolo, Ethan Lilly
Sep 05, 2019 -

BMW of West Chester responded

Understanding your needs is key. We're pleased to hear Brian was able to find the right BMW for you. Thank you for choosing Otto's.

September 04, 2019

NMW 540i purchase Scott was fantastic throughout the process. Quick, easy deal at a fair price. No going back and forth to a finance manager. Negotiated the emails over More

by Jds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

BMW of West Chester responded

We know your time is valuable. Great to hear Scott was able to facilitate the convenient experience that worked best for you. Thank you for choosing Otto's.

...
243
...