BMW of West Chester

Five stars. Justice is a man of his word. I was an out of town buyer, we agreed on a price for a CPO and he held the car for me for 48 hours until I was able to get there. Despite others interest in the of town buyer, we agreed on a price for a CPO and he held the car for me for 48 hours until I was able to get there. Despite others interest in the car and offers to “match” my price, Justice and OTTO’S honored our deal. Additionally, I was grateful to the team at OTTO'S for getting everything required for a fast pick-up. Sales process was smooth; fast and efficient. John and team in financing were accurate with the math and quick with revisions when I changed my down payment amount so I could take advantage of a great promotional interest rate. Definitely worth the extra miles to deal with OTTO’S. More

Ian W. was extremely helpful and kind! Otto’s is a wonderful place to buy a car from! Highly recommend!! And will continue to do business with. wonderful place to buy a car from! Highly recommend!! And will continue to do business with. More

Brian was great to work with! I was looking for a new business car and he showed me around, pulled a few different cars and worked with me to get the one that was the best fit. My wife and I said that we business car and he showed me around, pulled a few different cars and worked with me to get the one that was the best fit. My wife and I said that we wanted to sleep on it and Brian was great about it. We did look at a few other dealers, but because of the service at Otto's, and Brian specifically, we got a new X3 a few days later. When I picked up the car, Brian and Otto's were helpful in getting the car's features set up, connected to my phone and the right app installed. More

Brian was extremely professional and made the process very easy. He worked with me every step of the way - I don 't purchase cars very often and felt that I could ask him anything about the buying proce very easy. He worked with me every step of the way - I don 't purchase cars very often and felt that I could ask him anything about the buying process! More

Otto's BMW does a great job in making you feel welcome. I rarely needed to wait for attention from their knowledgeable people. I bought a new car and am very satisfied. rarely needed to wait for attention from their knowledgeable people. I bought a new car and am very satisfied. More

I personally hate the cat buying process. This was the I personally hate the cat buying process. This was the total opposite. Honest, transparent and enjoyable. Thank you for the experience. Now I personally hate the cat buying process. This was the total opposite. Honest, transparent and enjoyable. Thank you for the experience. Now I get out and drive More

Scott was great to work with. Straight forward, very knowledgeable and helpful. Made entire process efficient and painless. Would definitely reach out to him for future vehicle needs. knowledgeable and helpful. Made entire process efficient and painless. Would definitely reach out to him for future vehicle needs. More

Can not recommend Scott at Otto’s BMW enough. I had been looking for a new car for about 6 months and came across some great google reviews about Scott. I checked the inventory at Otto’s and they had just w looking for a new car for about 6 months and came across some great google reviews about Scott. I checked the inventory at Otto’s and they had just what I was looking for. I contacted Scott and he was super helpful, upfront, and fun! I absolutely love my BMW and had such a smooth and positive experience. Thank you!!! More

I made an impromptu visit to Otto’s to look at a pre-owned X5 and was treated from beginning to end as if I was interested in the best car on the lot! Scott is not only professional and knowledgeabl pre-owned X5 and was treated from beginning to end as if I was interested in the best car on the lot! Scott is not only professional and knowledgeable, but also so incredibly enthusiastic about BMW that I had total confidence in the care of the car and my future care as a customer. I also very much appreciated only dealing with one person vs first a salesperson, then finance, and/or a manager, etc ~ Scott handled everything. The car was prepared beautifully and the whole experience was honestly was the most fun I’ve ever had purchasing a car! More

Brian was truly exceptional, he made the entire process quick yet thorough. I would definitely recommend him to my friends and co workers when it’s time to purchase their next BMW. quick yet thorough. I would definitely recommend him to my friends and co workers when it’s time to purchase their next BMW. More