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BMW of West Chester

West Chester, PA

4.8
3,631 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 3,631 reviews

April 28, 2021

Scott made buying my car a great experience as always. My X3 is the third BMW purchased from Scott. He is professional and personable. Scott has to be Otto’s MVP ! More

by Carcar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia is great when I call to make service appointments!
Apr 28, 2021 -

BMW of West Chester responded

We are gratified to hear Scott has again delivered a great purchase experience for you. Congratulations on your X3 and many thanks from all of us here at Otto's!

April 28, 2021

We had a great experience working with Scott and his team on the recent purchase of a used vehicle. Hands down the least stressful and hassle free experience I have ever had when buying a car. Thank you for More

by Everett.Carpenter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

BMW of West Chester responded

Making easy for your is our way of doing business. So good to hear Scott was able to make your purchase a hassle free experioence. Many thanks for choosing Otto's!

April 28, 2021

Ralph helped us purchase my son's first car and he was extremely professional, kind, calming, and knowledgeable. Our experience was excellent from our first communication with Ralph until we walked out o More

by michellecohen0317
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Nofsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Keenan
Apr 28, 2021 -

BMW of West Chester responded

We are thrilled to hear Ralph delivered the purchase experience the suited you so well. We want your son to enjoy all the features the X1 has to offer. Many thanks for choosing Otto's BMW!

April 27, 2021

I have worked with Robert to purchase my 330e. I have really good experiences with Robert. Since I live in Maryland and was NOT able to visit the shop before I decided to buy the car, I needed to contact More

by DJ
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

BMW of West Chester responded

Outstanding! It is great to hear Robert M was able to assist you so effectively at a distance prior to your delivery. Effective communication is key. Many thanks for choosing Otto's BMW!

April 27, 2021

I have been dealing with Otto’s BMW for over 10+yrs, But my experience with Scott Gately is a pleasure, he make the buying experience a complete joy!! Scott is the ultimate selling machine :). Thanks Scott! More

by SEMAJ
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

BMW of West Chester responded

We are so pleased to hear Scott has made your purchase experience the joy and pleasure it should be. Thank you for being a valued member of the Otto's BMW family for over a decade!

April 26, 2021

We have been dealing with Otto’s BMW for over 25 years, they have been excellent to deal with. We have enjoyed the service and the ease of doing business. Also Ian Welsh has been exceptional to deal with. More

by Mojoreisen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Welsh, Joe Izzi
Apr 27, 2021 -

BMW of West Chester responded

Thank you for you wonderful compliments for Ian W and many thanks for being valued and loyal members of the Otto's BMW family for the past 25 years.

April 26, 2021

I have worked with Jay for many years. I can't say enough good things about my experiences with him. He is patient and kind which is always helpful when I am in the process of leasing a new car. Jay More

by faymarie
Recommend Dealer
Yes
Employees Worked With
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

BMW of West Chester responded

Thank you for your kind words for the assistance delivered by Jay. Listening and understanding your needs is key to our mutual success. Many thanks for continuing to choose Otto's BMW!

April 25, 2021

I just love my new car. And everything y’all did for me,I would like to really really appreciate what y’all have done for me. More

by Iamcutecc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Apr 26, 2021 -

BMW of West Chester responded

You are so welcome. We are thrilled to hear you love your new car. Many thanks for choosing Otto's BMW!

April 22, 2021

This was my 2nd BMW from Otto’s. They are so impressive the way they treated me. It was a a total pleasure and delight doing business with them. I love my new car and will never drive anything but a BMW More

by Marcphillips1124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

BMW of West Chester responded

We are delighted to hear you once again have been so pleased with the performance of our sales team. Many thanks for being a valued member of the Otto's BMW family!

April 21, 2021

Former BMW customer who came back. Scott at Otto’s is fantastic, really cares about his customers, and doing a good job for them, and it shows. Terrific customer service. Thank you. More

by KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

BMW of West Chester responded

Welcome back! We are thrilled to hear Scott delivered a fantastic purchase experience for you. Many thanks for choosing Otto's!

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