BMW of West Chester

Scott as was a pleasure to work with, if you are looking for a fair and honest salesman with no pressure, look no further. Otto's gave the premium experience when picking up the car after the deal was made for a fair and honest salesman with no pressure, look no further. Otto's gave the premium experience when picking up the car after the deal was made. Very satisfied with the whole process. Thank you. More

Made an appointment and they were at the door at the time I arrived waiting to greet me. Their staff was wonderful helpful and not pushy. I arrived waiting to greet me. Their staff was wonderful helpful and not pushy. More

It was easy and pleasant to work with this dealership. They really helped me obtain the best deal on the car I wanted. They really helped me obtain the best deal on the car I wanted. More

Always exceeding expectations, fun, enjoyable, attentive, and seemless. It's everyone, and everywhere from sales to service, just an all around pleasant experience...thank you. and seemless. It's everyone, and everywhere from sales to service, just an all around pleasant experience...thank you. More

Most of the reviews I read on Otto's are good, this one not so much... attached are pictures of my rims this is the damage that happen while my car was being serviced ( alignment, tire balance and rotati not so much... attached are pictures of my rims this is the damage that happen while my car was being serviced ( alignment, tire balance and rotation)on February the 18th 2023. I could Summitt a lengthy review here however to much took place in a short period of time to explain and still be fair to the service writer dealership and myself. 5 days after the damage happen, the service writer finally had HALF of a acceptable solution that would not be implemented untill March. I was able on my own at my expense $300.00 to have rims repaired and back on my car by February the 24th, my lack of patience was a direct result of loosing faith ( because of the way the problem was being addressed)that even in March I likley would still be negotiating with the dealership about a problem that should not occurred in the first place. This event was beneath the standards of customer service that BMW brand represents. More

After searching for a pre-owned 330ix I found the one I wanted at Otto's. Robert was patient, answered my questions and was easy to work with. Thank you! wanted at Otto's. Robert was patient, answered my questions and was easy to work with. Thank you! More

Very good service and communication. Spent the necessary time and were knowledgeable. Nice to offer technical follow up. Spent the necessary time and were knowledgeable. Nice to offer technical follow up. More

Ottos is a first class BMW dealership. We have been using them for years for service on our BMWs as well as a recent new purchase of a CPO BMW 330ix. Ian provided Information quickly and e We have been using them for years for service on our BMWs as well as a recent new purchase of a CPO BMW 330ix. Ian provided Information quickly and efficiently. Pleasant experience. Very impressed. More

Ian has always responded immediately to my emails, and always gave me the best possible advice. I have leased two cars from him and bought one. Will always go back! always gave me the best possible advice. I have leased two cars from him and bought one. Will always go back! More

Everyone involved in the sales process was helpful, friendly, and efficient. Made the car-buying process as easy and stress-free as it can be. friendly, and efficient. Made the car-buying process as easy and stress-free as it can be. More