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BMW of West Chester
West Chester, PA
3,878 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,878 reviews
February 15, 2022
The dealership staff was courteous, prompt, and capable. The atmosphere is airy and comfortable. I visited more than once with my 8-year-old son, and he was made to feel as welcome as I was. Brian was su The atmosphere is airy and comfortable. I visited more than once with my 8-year-old son, and he was made to feel as welcome as I was. Brian was superb - knowledgeable, professional yet friendly, flexible and fair. Thanks, Brian! This was my second experience with this dealership across a few years, and both experiences were excellent. More
by Peter V
Employees Worked With
Brian DiPaolo
February 11, 2022
Thanks Justice for holding the BMW for me. I appreciate the deal Ottos was able to provide the deal Ottos was able to provide More
by Tony_bevacqua
Employees Worked With
February 11, 2022
The salesman Justice was professional and was knowledgeable about the product h and upfront with me knowledgeable about the product h and upfront with me More
by Baconderrick
Employees Worked With
February 09, 2022
Zero pressure sale experience. Everyone is super friendly and professional. The place is clean, modern, spacious. The most impressive dealership I've ever been to. and professional. The place is clean, modern, spacious. The most impressive dealership I've ever been to. More
by Gnosis
February 08, 2022
Justice is a pleasure to work with and made the buying experience very efficient. I highly recommend Justice and Otto’s. experience very efficient. I highly recommend Justice and Otto’s. More
by Hgraver
Employees Worked With
February 05, 2022
This was the most pleasant car buying experience I have ever had. Thank you so much. ever had. Thank you so much. More
by Andrewdipiano
Employees Worked With
February 04, 2022
While somethings did not go well because of the supply chain issues, in the end I got exactly what I wanted and Ian compensated me fairly to overcome the delays we encountered. The delays were not Ian's o chain issues, in the end I got exactly what I wanted and Ian compensated me fairly to overcome the delays we encountered. The delays were not Ian's or Otto's fault but they took good care of me when they happened. More
by hermanjl
Employees Worked With
Ian Welsh
February 04, 2022
Good overall experience online. Response to questions are given timely. However, the dealership is usually too busy to help you in a timely manner in person. Like all dealerships, they need to do the m are given timely. However, the dealership is usually too busy to help you in a timely manner in person. Like all dealerships, they need to do the most business possible. More
by vinnyital4
Employees Worked With
Brian DiPaolo
February 04, 2022
This was my 4th BMW with Scott. Over the years and BMW's, he has built a very good relationship based on trust. he has built a very good relationship based on trust. More
by Justin
Employees Worked With
February 01, 2022
Ian provided excellent customer service. He went above and beyond to make sure everything was taken care of. Thanks to the entire staff at Otto's. You made my buying experience a pleasure. and beyond to make sure everything was taken care of. Thanks to the entire staff at Otto's. You made my buying experience a pleasure. More
by Amybroadhurst42
Employees Worked With
Ian Welsh
