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BMW of West Chester
West Chester, PA
4,236 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,236 reviews
February 26, 2023
Everyone involved in the sales process was helpful, friendly, and efficient. Made the car-buying process as easy and stress-free as it can be. friendly, and efficient. Made the car-buying process as easy and stress-free as it can be. More
by Jcerbie
February 23, 2023
Very pleased with my experience at Otto’s. Lauren was very helpful and attentive sales woman. She was very quick to process my purchase and made sure the car was detailed and ready to go on si Lauren was very helpful and attentive sales woman. She was very quick to process my purchase and made sure the car was detailed and ready to go on signing day. More
by cjpassariello
Employees Worked With
February 23, 2023
My experience with Otto’s was a pleasure from the moment I first walked in for a test drive until the moment I drove out of the showroom in my new car! My sales associate Scott Gately was amazing and such I first walked in for a test drive until the moment I drove out of the showroom in my new car! My sales associate Scott Gately was amazing and such a pleasure to work with. He patiently and promptly answered all my many questions and kept me up to date as my car was being built. When my car arrived (early!), I felt like a VIP! Every person I encountered at Otto’s was so pleasant to deal with. Hands down best car buying experience, thanks to Scott and the rest of the Otto’s team. More
by Sfrey2
Employees Worked With
February 23, 2023
Great customer service. Kyle is a superstar! I highly recommend your dealership to others searching for a luxury car. 👍👍👍 Kyle is a superstar! I highly recommend your dealership to others searching for a luxury car. 👍👍👍 More
by barmorepat
February 22, 2023
Everything went very smooth from first phone call to personal visit. Kyle was on top of all our questions and did a great job! Definitely would recommend! personal visit. Kyle was on top of all our questions and did a great job! Definitely would recommend! More
by Friebs426
Employees Worked With
February 22, 2023
Otto's BMW has been an outstanding dealership for years and I personally have been doing business with Otto's since 2007. The professionalism, accommodating nature and industry knowledge is unbeatable. and I personally have been doing business with Otto's since 2007. The professionalism, accommodating nature and industry knowledge is unbeatable. More
by logan360feedback
Employees Worked With
February 21, 2023
It was great working with Lauren for my new X3. She made the ordering and Performance Center delivery a smooth and easy process. She made the ordering and Performance Center delivery a smooth and easy process. More
by nyy7
Employees Worked With
February 21, 2023
Dan was extremely helpful in the search for our new car. He walked us through all of our options, provided us with all of the information we needed and had a friendly no pressure approach. It was really g He walked us through all of our options, provided us with all of the information we needed and had a friendly no pressure approach. It was really great to have someone who cared about what we wanted and finding the perfect fit! More
by jinnydv
Employees Worked With
Dan McCloy
February 21, 2023
Thanks for making it quick and easy to purchase my new car. Lauren was the best! car. Lauren was the best! More
by mpeters
Employees Worked With
