BMW of West Chester

Purchase car at end of lease Ian Martin did a great job of explaining our options for dealing with the end of our existing lease. He covered the costs of each option and was happ Ian Martin did a great job of explaining our options for dealing with the end of our existing lease. He covered the costs of each option and was happy to talk through all the options. He was also thorough about all the paperwork and details and followed through with all aspects of the final transaction. More

It was better than any car buy I’ve had Great experience at Otto’s . Salesman Heath was honest and no pressure. I found a great car at a fair price. I would recommed getting you next cat at Great experience at Otto’s . Salesman Heath was honest and no pressure. I found a great car at a fair price. I would recommed getting you next cat at Otto’s . More

Great service and pleasant experience Joe Izzi was very knowledgeable and corteous, and did everything to meet and exceed my expectation from the service. All my concerns were resolved and Joe Izzi was very knowledgeable and corteous, and did everything to meet and exceed my expectation from the service. All my concerns were resolved and even more, the service team found another safety issue with my vehicle and fixed it, with Joe’s direct involvement and supervision. Otto’s BMW has renewed their facility which is very convenient for customers who decide to wait while their caris being serviced. There are tables or sitting areas available with free Wi-Fi, coffee, water and snacks. Staff is very knowledgeable and respectful. If you don’t want to wait, a loaner BMW is always available for you to use. Great place to service your BMW or Mini! More

Bradley Hoffman I have bought and sold many cars over the years, but I have never worked with anyone who even closely resembled Bradley Hoffman. Aside from being ext I have bought and sold many cars over the years, but I have never worked with anyone who even closely resembled Bradley Hoffman. Aside from being extremely knowledgeable, Bradley was always patient, thorough, responsive, courteous, and professional. I can't say enough about Bradley. He is a tremendous representative of your dealership. More

Awesome service Great place. Salesman Heath Cameron has been very helpful with my purchase. Comfortable setting. Very professional in finding the best deal for you. I Great place. Salesman Heath Cameron has been very helpful with my purchase. Comfortable setting. Very professional in finding the best deal for you. I'm very satisfied and would recommend Otto's BMW More

Otto's BMW is the place to go! I went into the dealership expecting to have to battle for a fair deal on the vehicle I wanted to purchase. To my surprise, I told Scott Gately what I I went into the dealership expecting to have to battle for a fair deal on the vehicle I wanted to purchase. To my surprise, I told Scott Gately what I thought was a fair value for both my trade and the vehicle I wanted to purchase and he agreed. The whole "negotiation" process took less than 3 minutes. I left completely satisfied knowing I was treated fairly. Thank you Scott for the best experience I ever had purchasing a vehicle. You've earned a repeat customer!!! More

Stress-FREE buying experience with Justice at Otto’s BMW! I’ve recently purchased my second BMW from Justice Mogano at Otto’s BMW, and I cannot say enough good things about my experience. From start to finish I’ve recently purchased my second BMW from Justice Mogano at Otto’s BMW, and I cannot say enough good things about my experience. From start to finish, everything went smoothly. I’m usually nervous about purchasing cars, since I dread how pushy and seemingly dishonest many of the salesmen can be, but Justice was simply amazing! He is not interested in just “selling a car” to you— he will not push a bad deal onto you just so he can make a sale. Your interests ALWAYS come first with Justice. He is obviously a man of integrity! The same goes for the other staff members I’d dealt with in finance and service. I will definitely be returning to Otto’s to purchase my next BMW from Justice! More

Dedicated Service From previous service from the Service department (Kevin Pinkerton) my experience was 5*. My X3 of one year was totaled in January, Kevin introduced From previous service from the Service department (Kevin Pinkerton) my experience was 5*. My X3 of one year was totaled in January, Kevin introduced me to Heath Cameron, who from day 1 diligently worked arduously to assist me in getting back into a new X 3. I am in love with my new vehicle. Everyone at OTTO'S BMW is Awesome! If you are looking for a new or pre-certified BMW, OTTO'S IS YOUR DEALERSHIP 💯 Dr. DeBorah Williams Newark, DE More

Professional and easy to work with Had a great experience at this dealership. Sales team was professional, patient, and knowledgable. I will be coming back when the time comes for my ne Had a great experience at this dealership. Sales team was professional, patient, and knowledgable. I will be coming back when the time comes for my next vehicle. More

Great sevice from Justice Morgano as usual. We were able to manage logistics of vacation and count on all handled properly. New comfort seat is a real improvement over other for older population We were able to manage logistics of vacation and count on all handled properly. New comfort seat is a real improvement over other for older population. More technology than we will need and ALWAYS great sevice from Justice. Love it. More