BMW of West Chester

Bad Service. They damaged my windshield !! I will never go for any servicing to OTTO's. I dropped my car to fix the sound system. They did a good job on fixing that, but when I got my car back I will never go for any servicing to OTTO's. I dropped my car to fix the sound system. They did a good job on fixing that, but when I got my car back and reached home there was a big crack on my windshield. Now they are saying that it's not their fault as they never drove the car. Clearly the crack happened when the car was there. But they will not fix it and I have to go through my insurance now to get it repaired. I always thought that Otto's was a good place to buy or get your car fixed, but they are not able to take responsibilities for their actions. Will not recommend for any servicing. The service adviser is very rude and condescending. I never though you will have this kind of experience with a premium car dealership. More

Above and beyond Ian Martin went out of his way to find the interior seating package that was not being offered within the BMW site build. The color and leather optio Ian Martin went out of his way to find the interior seating package that was not being offered within the BMW site build. The color and leather options just didn't suit what I wanted and he was able to navigate around that issue to get just what I wanted. This type of care is what earns my respect and rating as reflected above in addition to courtesy and patience shown to me during the buy process. More

My experience Otto's BMW is far the best dealership around. The staff offers such great service, and they also about and they care about their customers needs. Th Otto's BMW is far the best dealership around. The staff offers such great service, and they also about and they care about their customers needs. They take the time to make sure you know everything about the vehicle. No pressure just excellent service. Thanks Scott,Brian and Lisa! You guys rock Otto's BMW customer for life More

Overall great purchasing experience My husband and I recently purchased a pre-owned BMW from Otto’s and the experience was great. We found the car online and decided to come in to see if My husband and I recently purchased a pre-owned BMW from Otto’s and the experience was great. We found the car online and decided to come in to see if we liked the car as much in person as well as whether it fit our needs. Unfortunately, we couldn’t get a sitter and had to bring our two young kids with us so I’m sure we weren’t the ideal customers to deal with but everyone at Otto’s, especially our sales associate Justice, were very accommodating. As I just mentioned, Justice was our sales associate and he was fantastic! He was very knowledgeable, professional, and understanding of our needs. We took turns (due to our child situation) test driving another pre-owned 328i to get a feel for it. During the test drive, Brian, our BMW genius was a great resource. He answered all of our questions, possibly even twice, given my husband and I took separate test drives. I fell in love with the car but wanted to take out the actual pre-owned car I would be buying. Justice and Brian continued the great quality service as I drove the second vehicle which we decided on purchasing. We took delivery of the car a few days later. My husband and I were amazed by the level of care and details that Justice went through to make our buying experience so great. Our car was waiting for us in it’s own showroom garage along with a sign congratulating us for our purchase. I would highly recommend Otto’s and specifically Justice and Brian for all future BMW purchases. More

Great Experience I worked with Ian Martin in Sales and had a extremely positive experience. Everyone involved was very friendly, accommodating, and knowledgable. I was I worked with Ian Martin in Sales and had a extremely positive experience. Everyone involved was very friendly, accommodating, and knowledgable. I was recommended to come to Otto's BMW by a family member and am very glad I did! Ian is amicable and professional, and did his best to find what I was looking for at a price point I was happy with. I look forward to working with Ian in the future and will recommend him to anyone looking for a BMW. More

Professional service Otto’s was extremely professional and made it very easy to buy my new X3. They simplified all of the paperwork, took care of many of the obligations Otto’s was extremely professional and made it very easy to buy my new X3. They simplified all of the paperwork, took care of many of the obligations in advance, and then when I picked up the car it was show ready and in its own garage. They really do know how to make you feel well taken care of. More

Ian rocks! Ian Martin was my sales associate, he's fantastic. Ian is super non pressure. Quietly assertive, knowledgeable, responsive. Best part: luxury w no ann Ian Martin was my sales associate, he's fantastic. Ian is super non pressure. Quietly assertive, knowledgeable, responsive. Best part: luxury w no annoying pretense. More

Car buying experience This was my first BMW purchaae, although I have purchased many luxury autos. From the moment I communicated with the internet adviser and ultimately w This was my first BMW purchaae, although I have purchased many luxury autos. From the moment I communicated with the internet adviser and ultimately with Ian Martin the salesmen our experience was excellent! Very professional, explained the sales process, I got a fair price on an outstanding vehicle. Everything was completed as promised from the financing to the delivery...and also we have an Encore deleivery so I can return with any questions about the vehicle. I would highly recommend Otto's BMW to anyone intertesd in purchasing a high quality auto with high quality service. More

Nothing but positives! I was very impressed with Scott Gately and Otto's in general from start to finish. That statement applies to all aspects of our dealings, from the co I was very impressed with Scott Gately and Otto's in general from start to finish. That statement applies to all aspects of our dealings, from the coffee, to the price, to the fam course we got from Brian when we took possession of the car. Thank you Scott and the people and management who support you. Sal Gioia More

Otto's Genius Program was very helpful - Jim P We recently received our 2018 530i xDrive. As with the latest generation of cars there are quite a few features to learn and get accustomed to. BMW ha We recently received our 2018 530i xDrive. As with the latest generation of cars there are quite a few features to learn and get accustomed to. BMW has a Genius Program that is available to help the new owners become familiar with their new car. However, most helpful to us was working with Brian Menda. Brian has been doing customer interaction work for quite a while and has a deep knowledge of BMW cars. Most importantly, Brian is a very good communicator. I'm a gadget person and my wife much less so. Brian has a skill of addressing both viewpoints simultaneously during the same conversation. He was always readily available and was very helpful in different ways to both of us. This made a big difference in how quickly we felt comfortable with our new car. More