BMW of West Chester

We recently purchased a certified pre-owned BMW at Otto’s BMW and had a great experience. Our sales client advisor, Justice Mogano, was a pleasure to work with providing us with a no-pressure and very profes BMW and had a great experience. Our sales client advisor, Justice Mogano, was a pleasure to work with providing us with a no-pressure and very professional experience. To be honest, Justice exceeded our expectations with his responsiveness and follow through to every question/email that we have had, even after the purchase. He is very thorough and knowledgeable about BMWs. We would, without hesitation, recommend Otto’s to others looking to purchase a BMW and would recommend asking for Justice Mogano. Very happy with our car buying experience. More

In 2012, my wife and I recided to purchase a new X5 diesel. We emailed various dealerships to get their best price for the vehicle in the options that we wnated as we hate the bait and switch that they diesel. We emailed various dealerships to get their best price for the vehicle in the options that we wnated as we hate the bait and switch that they love to do. The two frontrunners were Thompson and Ottos. Even though Otto's was nto in USAA's network, they honored thier price and was about $1,500 cheaper than Thompson. Since then I have brought both my X5 and M3 for service. Their service reception has somethimes been slow and I have waited for up to 15 minutes as my advisor was dealing with another customer. You would think I would be assigned to another advisor. I hade the check engine light come on and they had to keep the car for a week trying to trouble shoot it. When I went to pick it up, the light came back on and I had to bring it back. This time they kept it for another week but were able to fix the issue. I understand that these are complicated vehicles and there are a host of sensors that could go bad. I suspect that it may have had something to to with my Thompson BMW installed hitch and break controller. I still go back to them fo service and they have treated me right and have gotten the job done so I cannont complain. More

Original complaints of defective items not corrected on first visit. I now have to reschedule another visit to correct original defects. I have a scheduled appointment for next week. first visit. I now have to reschedule another visit to correct original defects. I have a scheduled appointment for next week. More

This is our second lease with Otto's BMW and our associate is Kevin Mahoney. Kevin does an outstanding job, very professional and no hype--service is second to none, and you will find this rings tr associate is Kevin Mahoney. Kevin does an outstanding job, very professional and no hype--service is second to none, and you will find this rings true in dealing with every person at the dealership. Our vehicle was spotless on the day of delivery and Kevin spent all the time we needed to teach us every nuance on how to safely and efficiently operate our new purchase. By the time we left, and my wife holding a gift in hand from the dealership, you felt like you had touched base with old friends, made some new friends, and you know Otto's will be there if you need any type of assistance in the future. A sense of trust--that's how you feel when you work with Kevin and you buy from Otto's. It really is unlike any other car buying experience. More

This was my first dealing with a BMW dealership. I had This was my first dealing with a BMW dealership. I had Very specific parameters to my search. The sales advisor I dealt with, Ben Drake, listened to This was my first dealing with a BMW dealership. I had Very specific parameters to my search. The sales advisor I dealt with, Ben Drake, listened to my needs and helped Me find the exact car I needed. He was prepared the Moment I arrived and did not waste my time trying To sell me a car that didn't fit my needs. The dealership was a pleasure to deal with and Mr. Drake was a true professional. More

Heath Cameron, Client Advisor, provides support and education throughout the whole car buying/leasing process. I truly felt like I walked away not only with a beautiful BMW, but the feeling that I mad education throughout the whole car buying/leasing process. I truly felt like I walked away not only with a beautiful BMW, but the feeling that I made informed decisions and made a friend in the process. The professional service and client support relationship starts with the first inquiry and continues even after they hand you the keys. The experience was worth every minute and dime spent on the traveling five hours to work with Heath. I can't imagine going anywhere else. More

We have just leased our second BMW through Otto's. Heath Cameron was our sales person both times. He is extremely competent, friendly and accomodating. He is very thorough and explains everything in Heath Cameron was our sales person both times. He is extremely competent, friendly and accomodating. He is very thorough and explains everything in detail. He follows up to make sure you are satisfied and all is going well. A few years ago I had a problem on a Sunday and I was able to reach Heath via his cell phone and he took care of it. I switched cell phones recently and Heath talked me through adding the phone to my blue tooth. He is a pleasure to deal with and goes out of his way to make sure you are satisfied. I would highly recommend Heath and Otto's. I love my new 328. It hugs the road and the ride is super smooth. This is my third BMW and by far my favorite. More

We have been doing business exclusively with Heath Cameron for about 6 years now. He is the sole reason we go out of our way from Harleysville to West Chester for car sales and service. He is profes Cameron for about 6 years now. He is the sole reason we go out of our way from Harleysville to West Chester for car sales and service. He is professional, kind and smart. Makes car shopping for us easy and convienent each and every time we go. I highly recommend him fro any leasing or pruchasing needs. He is simply the best. More

Mike was a great salesman. He was very informative and courteous and ensured I was satisfied when I was there. I would definitely recommend a potential customer to him to purchase/lease a vehicle. courteous and ensured I was satisfied when I was there. I would definitely recommend a potential customer to him to purchase/lease a vehicle. More

I hate car shopping/buying. Let's be honest, for most, it can be incredibly stressful. I just purchased my 14th vehicle and have never worked with anyone like Heath Cameron. I purchased my last ve most, it can be incredibly stressful. I just purchased my 14th vehicle and have never worked with anyone like Heath Cameron. I purchased my last vehicle from Heath and will likely never purchase another vehicle from anyone else. Heath is an incredible asset to Otto's BMW because he makes the unpleasantness car purchasing an amazingly positive one. He is thorough and attentive. He pays attention to the client and LISTENS. He was thoughtful in guiding me towards the right car for me and is flawless in the details. I am very happy with my new vehicle. But can add to that the pleasure of a very positive experience working with Heath. More