BMW of West Chester

I8 Roadster Just purchased my fourth car from Ottos and my third from Heath Camron I can always count on Heath to take care of all of the details. Buying has alw Just purchased my fourth car from Ottos and my third from Heath Camron I can always count on Heath to take care of all of the details. Buying has always been a simple and hassle free experience No surprises no issues just a happy customer As always the geniuses were there to answer all my questions and help with tips so I can enjoy my new Bmw More

Satisfied Bew Customer The entire process from start to finish was great. My brother recommended Ian Martin and I would too. My car, built to my specification, was shipped f The entire process from start to finish was great. My brother recommended Ian Martin and I would too. My car, built to my specification, was shipped from Europe to the USA. Ian recommended a web site where I could follow the route of the ship. This was fun and educational too. I told Ian I only wanted to be contacted by email, not by phone, and he honored my request. Pick up day was a pleasure with everything ready to be signed. It was nice that my new car was put in a viewing area which enhanced the final buying process. Ian explained everything in terms I understood. He did not put me under any pressure and was very thorough too. More

Ian Martin at Otto's BMW is a fantastic sales professional! I am a returning customer to Otto's BMW. Recently, I leased a BMW 3 series. Ian Martin was my client advisor. Ian is a fantastic sales professional I am a returning customer to Otto's BMW. Recently, I leased a BMW 3 series. Ian Martin was my client advisor. Ian is a fantastic sales professional: knowledgeable, friendly, and completely focused on providing the BEST customer experience. Ian answers all questions and provides great insights regarding how to best enjoy the BMW driving experience. I recommend Ian Martin to anyone who wants to be the proud owner of a BMW; the Ultimate Driving Machine! More

New car leasing Best experience in car buying ever! Heath was great and worked within my budget. Brian, the genius guy was very knowledgeable. Friendly atmosphere, cl Best experience in car buying ever! Heath was great and worked within my budget. Brian, the genius guy was very knowledgeable. Friendly atmosphere, clean and accommodating More

Our 3rd BMW from Otto, highly recommend Scott Gately!! This is our 3rd BMW from Otto's. First of all, I really enjoy the newly renovated building and friendly staff. Otto has done a great job to make the c This is our 3rd BMW from Otto's. First of all, I really enjoy the newly renovated building and friendly staff. Otto has done a great job to make the car buying experience fantastic. Most importantly, I highly recommend Scott Gately. He has been helping me and my husband finding the car we love for the past 3 years. We are really impressed by how professional he is. He always try to make sure that we received everything we asked for and went above and beyond. I've never once had to wait very long for any car transaction. He always preped everything ahead of time. It was truly effortless to buy a car from Scott. 30 mins....I was out with my new BMW! Additionally, the after purchase services was always marvelous as well. Anytime when we had issues or questions with our cars, he was always there for us. My lease will be due next year, I am sure I will get another BMW from him AGAIN!!! More

Very informative, positive and welcoming Brian knows all there is to know about the vehicle and has a great way of sharing his knowledge. Came away with much more understanding of the techno Brian knows all there is to know about the vehicle and has a great way of sharing his knowledge. Came away with much more understanding of the technology in the vehicle. Overall, a great experience. More

Genius! This is the second time I’ve worked with Brian Menda in his role as “Genius”. I learned quite a bit from him 3 years ago with my first experience wit This is the second time I’ve worked with Brian Menda in his role as “Genius”. I learned quite a bit from him 3 years ago with my first experience with IDrive. This go around focused on the newer technology associated with my 530e. Brian has a great way of understanding what you know already and then extending that knowledge such that you can take full advantage of the available technology. The hour plus flew by and proved that even us “older folks” can learn a few new things everyday! More

Excellent experience! We have been doing business with Heath Cameron at Otto’s for many years and both Heath and the dealership are outstanding. We just purchased a new x3 We have been doing business with Heath Cameron at Otto’s for many years and both Heath and the dealership are outstanding. We just purchased a new x3 M40i and couldn’t be more pleased. Heath is very knowledgeable and makes the buying process very easy and is always reachable in case of questions or issues. After the purchase the service department is outstanding as well and very accommodating to our schedules. The dealership is beautiful after the recent renovations with outstanding facilities. We are so pleased with Heath and Otto’s that we continue to do business here even though we relocated to the Washington DC area a few years ago and have many closer BMW dealerships. Highly recommend Heath and Otto’s! More

the usual excellent customer service I have been buying / leasing BMWs from Otto's through Justice Mogano for 12 years now. The service is always stellar. They will find you the car you I have been buying / leasing BMWs from Otto's through Justice Mogano for 12 years now. The service is always stellar. They will find you the car you want or help you build the car you want. The transactions always go smoothly and they do an excellent job of explaining all the features in the car. Justice goes above and beyond - which is why every 2-3 years, I stop in to see him to arrange for a new car. The service department is great as well. Your car is always returned to you looking clean and brand new. The redesigned show room / shop is fantastic. More

Justice is the man Justice was very professional and courteous of our needs. He wanted to make sure we received everything we asked for...and then some. Very happy wit Justice was very professional and courteous of our needs. He wanted to make sure we received everything we asked for...and then some. Very happy with his service More