BMW of Westbrook

We had to wait to both drop off the vehicle as well as wait to pay the bill wait to pay the bill More

Great service and communication. Took my 2026 X5 in for a few minor warranty issues and a tire rotation. Service was completed quickly, communication was great. Taylor and Gabe made Took my 2026 X5 in for a few minor warranty issues and a tire rotation. Service was completed quickly, communication was great. Taylor and Gabe made a great team, communicated well and exceeded expectations. More

Great and cooperative service depart. Gart, my service contact, is knowledgeable and very customer-friendly. Gart, my service contact, is knowledgeable and very customer-friendly. More

Great service. Easy in and easy out! Very professional! Explained everything in detail! Great experience! Easy in and easy out! Very professional! Explained everything in detail! Great experience! More

Efficient, on time, helpful, communicative , polite, I had a nice loaner, no problems with visit had a nice loaner, no problems with visit More

I did a previous review prior to reaching out to the dealership, and once I spoke to Mike, he apologized, looked into my concern and refunded a charge. He also provided us with his cell phone number, in dealership, and once I spoke to Mike, he apologized, looked into my concern and refunded a charge. He also provided us with his cell phone number, in case we have any other concerns. His response to my issues was prompt and professional. I will continue to bring my vehicle there for service and recommend this dealership to others. More

Brought my car in for a state inspection and asked that the wiper blades be replaced and looked at because the washer fluid was shooting off into oblivion rather than onto my windshield when I got the car the wiper blades be replaced and looked at because the washer fluid was shooting off into oblivion rather than onto my windshield when I got the car back, was told everything was taken care of. Didn’t make it out of the lot before I tested the windshield wash, sure enough nothing had changed. Went back and the service folks shrugged it off with “well I guess he didn’t look at the notes”. Along with that, they did not fully remove the old sticker and there is now adhesive on my the inside of the car from that mess. Are either of these a big deal? No, not really, which is why 3 stars instead of two. For me, however, the lack of attention to detail and reading through the entirety of a work order on a simple thing is probably indicative of what a larger fix would be. We use the dealer because they are experts who are held to a high standard, that’s why it costs so much more. I don’t think this team hits that. More

Brought my BMW in for scheduled maintenance. Thank you Matt in finance for coming to my rescue! After Matt's assistance, service went great!! Thank you Matt in finance for coming to my rescue! After Matt's assistance, service went great!! More

The staff is friendly. They communicate well regarding recommended and needed repairs. Have been with them for over 25 years. They communicate well regarding recommended and needed repairs. Have been with them for over 25 years. More

The dealership carried out a thorough inspection of the car that I was considering buying and that I have since purchased. Gabe Berry, the service advisor, was particularly helpful. car that I was considering buying and that I have since purchased. Gabe Berry, the service advisor, was particularly helpful. More