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BMW of Westbrook

Westbrook, ME

4.3
407 Reviews

7 Saunders Way

Westbrook, ME

04092

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407 Reviews of BMW of Westbrook

August 19, 2026

Last resort option - if it can’t be done independently and you don’t have any options. That is when you use this dealerships service center. More

by Edition1Benz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garth Thomas
Aug 19, 2026 -

BMW of Westbrook responded

We’re sorry to hear that you feel this way about your experience with our Service Center. We would appreciate the opportunity to learn more about what happened and better understand your concerns. Please feel free to contact our Service Manager, Mike, at (207) 591-6100. We hope to have the opportunity to speak with you and address the situation.

July 30, 2026

The repair to my BMW was handled in a timely and businesslike manner the service rep was polite and helpful throughout the entire process. I have used this dealer in the past and will not hesitate t More

by royandnancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garth Thomas
Jul 30, 2026 -

BMW of Westbrook responded

We’re so grateful for your support and your kind words. It means a lot to our entire team to know you had a positive experience with us from start to finish.

July 30, 2026

We had a great car shopping and purchase experience. Very professional, personable sales and office staff More

by dc343
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Ross, Graham Osborne
Jul 30, 2026 -

BMW of Westbrook responded

Thank you for the fantastic review! We appreciate your recommendation and hope you enjoy your new vehicle! 🚗✨

July 24, 2026

We have been a customer for 10 years and purchased 2 cars from them. Tracy , our service advisor, has always taken care of us in a thoughtful and respectful manner. More

by Thomas Cope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes
Jul 24, 2026 -

BMW of Westbrook responded

Thank you for being a valued part of the BMW of Westbrook family for the past 10 years! We're so grateful for your continued trust, and we're thrilled to hear that you consistently receive the thoughtful and respectful service you deserve. We truly appreciate your support and look forward to seeing you again!

July 22, 2026

Great buying opportunity experience. Quick, transparent and no pressure. Professional and friendly approach and great car. More

by Larry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jo Carpenito, Matt Ross
Jul 22, 2026 -

BMW of Westbrook responded

Thank you so much for the wonderful review! We truly appreciate your kind words and are grateful you chose us. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything! 🚗😊

July 22, 2026

Adam, the service underwriter is friendly and efficient. They serviced my car faster than I thought as I waited. Even had to through out my coffee! More

by jonathanhallenbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Plourde, Adam Milligan
Jul 22, 2026 -

BMW of Westbrook responded

We’re so glad you had a great experience with our team. Thank you for choosing us!

July 20, 2026

Working with Zack at BMW of Westbrook was easy, low‑pressure, and genuinely enjoyable. He built a trusting relationship from day one, kept communication transparent and consistent, and made the ent More

by Jess
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance Manager named Chris?, Zack Plourde
Jul 21, 2026 -

BMW of Westbrook responded

Thank you for your wonderful review, Jess! We're thrilled to hear Zack made your car-buying experience easy, transparent, and enjoyable. Building trust with our customers is so important to us, and we're honored he could help you find your dream BMW. Congratulations, and thank you for choosing BMW of Westbrook!

July 19, 2026

My experience with the recent purchase of a BMW was wonderful! I could not have asked for a more seamless process from beginning to end! If anyone would like a BMW then Bill Dodge BMW is the place to More

by Pat1216
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brittney Plourde, Matt Ross
Jul 20, 2026 -

BMW of Westbrook responded

Thank you so much for your wonderful review! We're thrilled to hear your BMW purchase was such a seamless experience from start to finish. We truly appreciate your recommendation and look forward to seeing you again in the future at BMW of Westbrook.

July 05, 2026

I had an excellent experience working with Jo Carpenito throughout the entire process of special ordering my BMW M3. Jo was patient, helpful, and extremely accommodating with all of my last-minute requests More

by joe12313
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jo Carpenito
Jul 06, 2026 -

BMW of Westbrook responded

Thank you so much for the wonderful review! We will be sure to pass this along to Jo and the team. We truly appreciate your kind words and are grateful you chose us. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything! 🚗😊

April 15, 2026

The offer MAG extend warranty and it us the biggest scam, the parts number should be written and listed in the contract and their finance manager told me it will cover bumper to bumper. More

by alimwm
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Non
Apr 15, 2026 -

BMW of Westbrook responded

Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the extended warranty coverage and understand how frustrating this situation must be. Our team is currently looking into what can be done to help. In the meantime, please feel free to contact our Service Manager, Mike, or our Finance Manager, Matt, at (207) 591-6100 so we can review your contract details and assist further.

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