BMW of Westbrook

In August, 2025,I attempted to purchase a BMW M2 from BMW of Westbrook (Bill Dodge Auto Group). The dealership provided me with a signed build sheet and confirmed the order. I also provided my payment inform of Westbrook (Bill Dodge Auto Group). The dealership provided me with a signed build sheet and confirmed the order. I also provided my payment information for the deposit. The next day, I was told that the order could not be processed unless I added a $2,600 option. This requirement was not enforced by BMW’s official configurator or the dealer’s system, and neither the sales representative nor management flagged it when approving the build. When I asked the dealership to honor the agreement or absorb the additional cost, they declined, offering only to cover part of the sales tax. I filed complaints with the Better Business Bureau and the Maine Attorney General’s office. The AG noted they could not mediate since the transaction did not complete, but they have forwarded the matter to the FTC for review. While this particular issue no longer appears with the 2026 BMW configurator, my experience with the dealership was disappointing. Even with signed paperwork, written confirmation, and my payment details on file, they would not stand behind the agreement. I believe they engaged in unfair trade practices. I encourage future buyers to proceed cautiously and confirm all build requirements in advance. More

No follow up to issues at service and quoted trade then changed value ar closing because they took longer to deliver ordered vehicle. Service waiting room dirty and very poor amenities. Somehow when you bu changed value ar closing because they took longer to deliver ordered vehicle. Service waiting room dirty and very poor amenities. Somehow when you buy a BMW you expect a little better treatment. This was our first service after purchasing. Balance machine was broken also. Wanted follow up with tech guy and service writer left message which wasn’t followed up by tech person. More

Westbrook BMW proactively reached out to me on more than one occasion, for a BMW recalled repair item. They provided convenient shuttle service, the work was performed in a timely manner, my car was washed one occasion, for a BMW recalled repair item. They provided convenient shuttle service, the work was performed in a timely manner, my car was washed before being returned to me, and they installed my new license plates at no charge. I’m very happy with their service and work on my vehicle. More

Efficiency and pleasant. Work done In a timely manner. Would always recommend this service department Work done In a timely manner. Would always recommend this service department More

Great dealership, Honest, and great to work with. Very professional and trustworthy. Highly recommended, and would deal with a again. Very professional and trustworthy. Highly recommended, and would deal with a again. More

Tracy Noyes is the consummate professional and leaves nothing to chance when it comes to quality of service. nothing to chance when it comes to quality of service. More

Incredible service! They are super professional, very friendly and do an amazing job. Best service department I have used in a very long time! They are super professional, very friendly and do an amazing job. Best service department I have used in a very long time! More

The agent that attended to me was very professional. The car maintenance was done within the 2 hours that the agent advised. I am very disappointment that my car was returned to me with several scratc The car maintenance was done within the 2 hours that the agent advised. I am very disappointment that my car was returned to me with several scratches all around its body. I suspect this occurred during the washing process. I am expecting BMW - Westbrook to take care of the damage to my car promptly. More

I have always gotten great service here Garth Thomas has been wonderful to work with has been wonderful to work with More

Sales process was absolutely seamless, truly exceptional experience in every aspect. Thanks again we love the X5. experience in every aspect. Thanks again we love the X5. More