Back

BMW of Westlake - Service Center

Westlake, OH

4.7
2,124 Reviews

2,124 Reviews of BMW of Westlake - Service Center

Sort by
August 17, 2025

Service is great. The people at the service desk are superb. Repairs are done on time and correct. More

by DINOMACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

August 16, 2025

Dealership very clean and. neat. People are kind and courteous. Cory was extremely helpful with my problems More

by MSIMONJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

BMW of Westlake responded

We are so pleased you enjoyed your visit to BMW of Westlake!

August 16, 2025

The service department has provided consistently good service since I brought my car to them seven years ago. More

by wyantsmiling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

BMW of Westlake responded

We're so happy we were able to help you out!

August 16, 2025

can't say enough about the expertise of the service department, particularly Matthew.makes.it easy to continue to take my car to them for service in the future More

by CURTWEIKART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 15, 2025

Outstanding service! He was very courteous, professional, and helpful. He went above and beyond what was expected. More

by OH1221YF
Recommend Dealer
Yes
Employees Worked With
Kevin in service
Aug 17, 2025 -

BMW of Westlake responded

Tthank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

August 15, 2025

Stuck up , rude , absolutely no help after car sitting for a week. Unfortunately for them they profiled me because I brought in a older 7series and dress different. Little did they know there is over 40k More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory McConville
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

BMW of Westlake responded

Robert, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our service manager, John Cordell, will reach out to you.

August 15, 2025

Kevin was very helpful during this whole process and went above and beyond with his service. More

by DUDZIKNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 16, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

August 14, 2025

I always receive great service from Cory and the service team on my BMW x5. Thank you More

by CORSICI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson
Aug 16, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 14, 2025

The service technician was professional and all the service was done right and on time. More

by woodward.thomas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 16, 2025 -

BMW of Westlake responded

Tthank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

August 14, 2025

Excellent staff. Very helpful and informative. Tech found some issues I was not aware of and corrected them. I appreciate the professionalism. More

by JJEF1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

...
4
...