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BMW of Wyoming Valley

Wilkes-Barre, PA

4.9
419 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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1470 PA-315

Wilkes-Barre, PA

18702

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Showing 419 reviews

December 23, 2020

I’ve been going to Wyoming Valley BMW for years. They’ve always found exactly the cars I’ve wanted and taken great care of me and my BMWs! I’ve recommended them to friends. Dennis and Alicia are awesome in More

by Mandi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Keplar
Dec 29, 2020 -

BMW of Wyoming Valley responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 15, 2020

This dealership told me that EVERY car that they sell comes with an aftermarket alarm/tracking/anti-theift device that they install themselves. I was told EVERY car they have for sale has it installed AN More

by Mark R
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales Dept
Dec 23, 2020 -

BMW of Wyoming Valley responded

Mark, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out us at (570) 287-1133 and we will work with you personally in rectifying the issues you experienced.

Jan 01, 2021 -

Mark R responded

The only thing YOUR dealership needs to do is to STOP forcing customers to purchase UNWANTED OVERPRICED aftermarket add ons that they do NOT want that are forced on to the customer solely to add profit to your bottom line.

December 10, 2020

Wyoming Valley BMW is great! They keep my BMW X1 running smoothly and up to date on all its maintenance and needs. Becca is so friendly and helpful! More

by caseybohan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becca
Dec 19, 2020 -

BMW of Wyoming Valley responded

Casey, thank you for your support! We're happy we could help. We want all our customers to feel this way when leaving our dealership! Safe travels!

December 09, 2020

Dennis and his Service Team are always helpful and great to deal with. I will be taking my car back for sure when it needs to be serviced again. More

by bernieh0130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Kepler
Dec 19, 2020 -

BMW of Wyoming Valley responded

Bernie, we're glad to hear you found our staff to be so informative and helpful. We strive to deliver a great experience to all of our valued customers. We hope to be of service to you again! Take care!

December 07, 2020

All personnel who interacted were very knowledgeable in their respective areas. Maurice was great. Product selection was very impressive coupled with overall showroom display and ambience. More

by Tipper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
Dec 17, 2020 -

BMW of Wyoming Valley responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

December 06, 2020

Excellent service and courteous and knowledge Kept in Excellent service and courteous and knowledge Kept in touch and returned phone calls promptly. Explained features of vehicle very clearly. Very fai More

by seasideguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nahill, Codey Holdren
Dec 17, 2020 -

BMW of Wyoming Valley responded

Hello, we appreciate you choosing BMW of Wyoming Valley! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

December 06, 2020

Everyone involved with selling, setting up your new vehicle, and completing paperwork is welcoming, professional and actively involved with your understanding all aspects of purchase More

by Sjb13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Ledoux, Codey Holdren, Kevin Bitel
Dec 17, 2020 -

BMW of Wyoming Valley responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

December 02, 2020

Truly a great experience. Seamless and easy transaction. Chris, Cody, Steve, and Bill were fantastic. All were enthusiastic, knowledgable, and made a car buying experience stress free. Everyone went out More

by amgallagher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Cody, Steve, Bill
Dec 05, 2020 -

BMW of Wyoming Valley responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

December 01, 2020

From the moment I expressed interest in purchasing a car from this dealership there was something special about the way they engage potential customers, which was unlike anything I’ve seen before. From the More

by twilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Stitzer, Danielle Lee
Dec 05, 2020 -

BMW of Wyoming Valley responded

Hello, thank you for your positive review. We're glad to hear that you found our team here at BMW of Wyoming Valley so helpful in the purchase of your new vehicle. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

November 30, 2020

Always friendly and accommodating to my work schedule. Always Honest and explain details of service and needs vs suggestions to allow for proper budgeting decisions More

by April
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DENNIS , HAYLEE POLITZ, Danielle Lee
Dec 02, 2020 -

BMW of Wyoming Valley responded

We hope everything was handled to your expectations, April. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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