Baker Buick GMC Hudsonville

The service center was great. However I did not like being approached by the sales manager. Asking me questions about my vehicle cold reading me and then trying to get me to trade However I did not like being approached by the sales manager. Asking me questions about my vehicle cold reading me and then trying to get me to trade in. Referring to me as “wound up” is wild and very unprofessional (for a first meeting, especially when I’m not interested in buying since I already have my vehicle through you.) “No one’s going to buy it once it hits 160,000” “trade now” “you’re wound up, I can tell” cool I didn’t ask for your opinion on anything…why are you approaching me aggressive stranger? If I knew I would have to interact with a sleazy salesman I would have not came. I enjoyed the other staff and their professionalism and candor regarding my questions. The area is clean and nice and the mechanics were friendly. This would be a 5 (easily) if that weird, aggressive salesman did not approach me. More

Service tech was awesome. Kept me informed thru the whole service on my Yukon Denali . Definitely will be back Randy Kept me informed thru the whole service on my Yukon Denali . Definitely will be back Randy More

They took care of us when needed a new truck and the service department is greatly improving. service department is greatly improving. More

Great communication from Briana. Kept me updated during the process while waiting for a long back-ordered part. Kept me updated during the process while waiting for a long back-ordered part. More

Got me right in before a cross country road trip. Always professional and solid with the repairs and standard maintenance. Always professional and solid with the repairs and standard maintenance. More

I feel that I was intentionally being misled about the correct diagnosis of my vehicle. I was without my car for 21 days, it took the dealership 12 days to provide me with a replacement vehicle while my c correct diagnosis of my vehicle. I was without my car for 21 days, it took the dealership 12 days to provide me with a replacement vehicle while my car was being fixed. The issue stemmed from me being sold a vehicle that needed more than $10,000 in repairs due to electrical issues throughout the car. I called multiple times and barely received fair treatment outside of being told that they would get back to me, the following day. More

Emily the woman that took care of my needs was fantastic. They had a difficult time installing the part, the supplied me with a car for the time it took They had a difficult time installing the part, the supplied me with a car for the time it took More

Great people. Great atmosphere. You get to know the information right away. Everyone is full of smiles Great atmosphere. You get to know the information right away. Everyone is full of smiles More

This only is about Emily, she is kind and funny, helps get to the root of the issue, doesn't her best to get warranty companies to work with.. Awesome Emily. get to the root of the issue, doesn't her best to get warranty companies to work with.. Awesome Emily. More

Good work. The work was completed with efficiency and I have no complaints about the service. The work was completed with efficiency and I have no complaints about the service. More