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Baker Buick GMC Hudsonville
Hudsonville, MI
2,074 Reviews
The team at Baker Buick GMC Hudsonville would like to welcome you to our dealership in Hudsonville, near Holland and Grand Rapids. We’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick and GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,074 reviews
May 06, 2025
They did a great job getting the car done that had to go to service due to a recall.Service area kept us informed on when car would be done.We have had great customer service when buying our cars at Betten. to service due to a recall.Service area kept us informed on when car would be done.We have had great customer service when buying our cars at Betten. More
by jefftmundy
Verified CustomerEmployees Worked With
May 06, 2025
We had very good service everything was explained to us Because of Ford Recall new engine Because of Ford Recall new engine More
by GARYWILLIAMSJ9
Employees Worked With
May 04, 2025
Bought my truck in April and brought it back in May to install a GMC tonneau cover. I made an appointment for 8:00AM which they informed me the job could be as quick as 30 minutes, max of 90 minutes. Up install a GMC tonneau cover. I made an appointment for 8:00AM which they informed me the job could be as quick as 30 minutes, max of 90 minutes. Upon arrival I was informed that they were having a meeting so they would not start on the truck until 8:30 so maybe I would like a ride home and come back later to pick up the truck. I should preface that this is my work truck and I need my truck so around 10:45 I called and asked if it was finished, they said they would check and call me back. Which they never did. After waiting 30 minutes I headed to the dealer because I figured it must be done by now. Which I should mention I live in Holland which is a 30 minute drive. I got there and they didn’t even know where the truck was and had not started on it yet, so why did I make an appointment?? Needless to say I was not going to wait around. Went back home and waited…finally received a call around 1:00 that I could come in and pick up my truck…no apology no nothing…sorry that’s just poor customer service More
by vvoetberg
May 04, 2025
I’ve never encountered such unprofessional, immature behavior in a business setting — let alone from sales managers. Amos Ayers and Sam Rodriguez acted like petulant children when things didn’t go their behavior in a business setting — let alone from sales managers. Amos Ayers and Sam Rodriguez acted like petulant children when things didn’t go their way. Instead of resolving concerns respectfully, both resorted to raised voices, eye-rolling, and hostile body language — all completely uncalled for. Amos in particular seemed to lose his temper at the drop of a hat, while Sam Rodriguez made it clear he had zero interest in actual customer service. They both behaved as if basic decency and accountability were beneath them. It was embarrassing, uncomfortable, and a complete waste of time. This kind of volatility and lack of professionalism is exactly why people dread car dealerships. If Betten Baker wants to preserve its reputation, it might consider hiring adults who know how to manage conflict — not throw tantrums. Steer clear. More
by Jamie.ladeux
Employees Worked With
Amos Ayers, Sam Rodriguez
May 03, 2025
Well, the day after I took my car home, my brakes didn't work. I went to the hudsonville office first but they sent me to the grandville location. Right after I left I knew Something was wrong with my car. work. I went to the hudsonville office first but they sent me to the grandville location. Right after I left I knew Something was wrong with my car. Brianna told me I had to pay another $150 to have an exam and I told her it wasn't. I had brakes before I went in and now I don't have brakes. It took me a week after I talked to Corey for them to get my car back in. I guess the rotor was put on backwards and now I'm still having the issues it's not fixed. I'm gonna reach out to Cory and Brianna is just been a total smart xxx about the whole thing and this is my life like I thought my brakes I will die and she keeps trying to say it was my fault after they admitted to putting on the rotors on wrong. I'm just very upset with the whole experience More
by ANGSHERMAN313
Employees Worked With
Brianna
May 03, 2025
Thank you. fof an excellent buying experience. Your tea. Took great care of us. Great job. fof an excellent buying experience. Your tea. Took great care of us. Great job. More
by edcmalloy
