Baker Buick GMC Hudsonville

Staff is helpful and attentive. Great new and clean building with wonderful wait area including coffee. Oil change done in less time than estimated. Great new and clean building with wonderful wait area including coffee. Oil change done in less time than estimated. More

Not a great experience and different stories about the cars brakes. Will take it another mechanic to find out what is foing on. cars brakes. Will take it another mechanic to find out what is foing on. More

Very informative with status of repair. Didn’t leave me wondering what was going on with my vehicle. Didn’t leave me wondering what was going on with my vehicle. More

Everyone is very nice and professional. They were very helpful and explained everything very well. They were very helpful and explained everything very well. More

Only problem was had a 2 o'clock appointment for a oil change and was at the dealership almost 2 hours for a oil change ONLY. change and was at the dealership almost 2 hours for a oil change ONLY. More

Your service department changed my oil and rotated my tires. When I drove through the doors a machine checked my alignment. Your service advisor Kerisa Desimone is good at her job. And let me know everyt tires. When I drove through the doors a machine checked my alignment. Your service advisor Kerisa Desimone is good at her job. And let me know everything service did. More

The very best service experience I have ever had. If I had a ladder I would shout that from the rooftops. If I had a ladder I would shout that from the rooftops. More

Pleasant and courteous. But very busy so getting back to you is not an immediate thing. Other than that they were great and did good work. But very busy so getting back to you is not an immediate thing. Other than that they were great and did good work. More

The salesman we had was awesome, honest and smiles all the time we had a good experience we got an awesome car and we hit our goal as far as price and interest-rate. The whole staff had Burton Baker was a the time we had a good experience we got an awesome car and we hit our goal as far as price and interest-rate. The whole staff had Burton Baker was awesome and friendly. More

Betten Baker Grandville diagnosed my problem and made an appointment for me to get service from Betten Baker Hudsonville. I was told it would take only an hour. When I got to the appointment I was told it w appointment for me to get service from Betten Baker Hudsonville. I was told it would take only an hour. When I got to the appointment I was told it would be 1-2 hours. After 1.5 hours I was told that I need an alignment, new brakes, and a new battery. First of all, I just had snow tires put on; my braking doesn’t seem any different to me and I hear no noises; and I literally just got a brand new battery. So I politely declined all those services. “What about the problem I came in for?” I asked (failed purge valve). I was told they didn’t have the part for that. WHAT?! I made the appointment for this purpose last week! It cost me 2 hours off my hourly wage job to be here. And instead of fixing what was broke they spent the whole time looking at different parts of my car that had nothing to do with the problem at hand. Ok, fine, they probably always do a thorough inspection, whatever. But then telling me things need fixed or replaced that I KNOW don’t- that was irritating. But here’s the icing on the cake: Almost as an afterthought, as I was about to leave, they mentioned that I have a mice nest under my ignition wires, which if I didn’t get rid of, the mice could chew through the wires, causing thousands of dollars worth of damage. I thanked them for bringing it to my attention. On my way home I thought “Why wouldn’t they kindly remove the nest for me? They didn’t even show me where it was at.” So now I’m driving around with a purge valve failure, which I was told by my car’s diagnostic system to have serviced within 7 days. I was told they would call me when the part came in. But now I’m afraid to go back there. More