Baker Buick GMC Hudsonville

My service manager was kind and knowledgeable. She told me what to expect and offered shuttle service to my home. She told me what to expect and offered shuttle service to my home. More

It's a great place to come and buy a vehicle, it's a great place to get service work done, and all the employees are great customer service people great place to get service work done, and all the employees are great customer service people More

Always helpful and informative They are the only place I take my vehicle for service. I trust them. This is my 2nd vehicle i have purchased from them. take my vehicle for service. I trust them. This is my 2nd vehicle i have purchased from them. More

They did a great job getting the car done that had to go to service due to a recall.Service area kept us informed on when car would be done.We have had great customer service when buying our cars at Betten. to service due to a recall.Service area kept us informed on when car would be done.We have had great customer service when buying our cars at Betten. More

We had very good service everything was explained to us Because of Ford Recall new engine Because of Ford Recall new engine More

Service department was friendly and very knowledgeable about my vehicle. Work was done in a timely manner. about my vehicle. Work was done in a timely manner. More

Kind, courteous, and as expected. I'll be back. I always use Baker and will find a reason to see Bri again. I'll be back. I always use Baker and will find a reason to see Bri again. More

Okay All right I know I guess I know Yeah ? ? Okay I know Yeah ? Okay I know Yeah More

I’ve never encountered such unprofessional, immature behavior in a business setting — let alone from sales managers. Amos Ayers and Sam Rodriguez acted like petulant children when things didn’t go their behavior in a business setting — let alone from sales managers. Amos Ayers and Sam Rodriguez acted like petulant children when things didn’t go their way. Instead of resolving concerns respectfully, both resorted to raised voices, eye-rolling, and hostile body language — all completely uncalled for. Amos in particular seemed to lose his temper at the drop of a hat, while Sam Rodriguez made it clear he had zero interest in actual customer service. They both behaved as if basic decency and accountability were beneath them. It was embarrassing, uncomfortable, and a complete waste of time. This kind of volatility and lack of professionalism is exactly why people dread car dealerships. If Betten Baker wants to preserve its reputation, it might consider hiring adults who know how to manage conflict — not throw tantrums. Steer clear. More

Bought my truck in April and brought it back in May to install a GMC tonneau cover. I made an appointment for 8:00AM which they informed me the job could be as quick as 30 minutes, max of 90 minutes. Up install a GMC tonneau cover. I made an appointment for 8:00AM which they informed me the job could be as quick as 30 minutes, max of 90 minutes. Upon arrival I was informed that they were having a meeting so they would not start on the truck until 8:30 so maybe I would like a ride home and come back later to pick up the truck. I should preface that this is my work truck and I need my truck so around 10:45 I called and asked if it was finished, they said they would check and call me back. Which they never did. After waiting 30 minutes I headed to the dealer because I figured it must be done by now. Which I should mention I live in Holland which is a 30 minute drive. I got there and they didn’t even know where the truck was and had not started on it yet, so why did I make an appointment?? Needless to say I was not going to wait around. Went back home and waited…finally received a call around 1:00 that I could come in and pick up my truck…no apology no nothing…sorry that’s just poor customer service More