Baker Buick GMC Hudsonville

Something I liked about the dealership was the customer service. They gave me a ride home and picked me up later when it was needed. service. They gave me a ride home and picked me up later when it was needed. More

My service member was great! Very friendly and seemed knowledgeable. However, I was charged for a tire rotation and it wasn't until my service was completed that I was told my ti Very friendly and seemed knowledgeable. However, I was charged for a tire rotation and it wasn't until my service was completed that I was told my tires weren't good anymore and were balding. So I was charged for a service that I didn't need or would have wanted if I had known. I felt uncomfortable trying to ask for the charge to be taken off since I'm getting new tires now. More

Quality work but communication was lacking. I had to initiate conversations and waiting 2 days for response. I had to initiate conversations and waiting 2 days for response. More

Easy to work with. Very customer focused. Dwayne was new but very helpful. Overall a positive experience. Very customer focused. Dwayne was new but very helpful. Overall a positive experience. More

First time I have used your dealership for service. Very satisfied! Shout out to Emily for being so detailed and personable. Very satisfied! Shout out to Emily for being so detailed and personable. More

Not happy that my radio component issues aren’t fixed because it’s not throwing a code and you can’t duplicate the problem. I have to duplicate the problem and bring it to the dealership for you to fix because it’s not throwing a code and you can’t duplicate the problem. I have to duplicate the problem and bring it to the dealership for you to fix it. Also furious that the vehicle had transmission issues with only 3000 miles on it when GM and the dealer should have known about this and not sold the vehicle until it was fixed. It was a known fact with GM that the terrains were having transmission issues. Husband picked up car dirty. Not like the old days when they cared and made sure vehicles were clean coming back to the customer. More

Check in, welcome process , information, updates and service was great as always, thank you Emily service was great as always, thank you Emily More

This dealership is efficient, clean, and friendly. I enjoy going to this dealership because I know I will get excellent service I enjoy going to this dealership because I know I will get excellent service More

was treated so good. smiles on all employees. they had answers for all my questions. very profesional staff. felt they all new what they were talking about. my concerns w smiles on all employees. they had answers for all my questions. very profesional staff. felt they all new what they were talking about. my concerns were swiftly adressed. More

Excellent in every way! !! Thank you :) Quick, simple and made the process very easy and it was fast. !! Thank you :) Quick, simple and made the process very easy and it was fast. More