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Baker Buick GMC Hudsonville - Service Center

Hudsonville, MI

4.7
2,041 Reviews
Call Service Center (616) 379-4440

2,041 Reviews of Baker Buick GMC Hudsonville - Service Center

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November 08, 2023

Your people were polite and efficient. Everything was done correctly and on time. Thank you More

by lancegirand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Daniels
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Nov 14, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for taking the time to review us! We are ecstatic to hear our team was polite and efficient!

November 08, 2023

Excellent service and Emily did an excellent job organizing and communicating during the process. I continue coming back. The facility is beautiful. More

by DMCCARTHY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Daniels
Report | Print
Nov 14, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for this 5 star review! We are happy to hear Emily took such good care of you! We look forward to working with you in the future!

November 08, 2023

Repair description was accurate. Timing was okay. The work seems good and the warranty was great. I was glad that the rental car was included in the warranty. More

by dimmink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels
Report | Print
Nov 14, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for your kind review! We appreciate your feedback!

November 08, 2023

nice staff, quick service. only thing i’d like to see more of are accessible/functioning work stations/tables with plugs in the waiting area More

by lowkeykyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Havens, Briana Nickels, Kerisa Desimone, Matt Dean, Patrick Lonsway, Lin Roelofs, Emily Daniels, Glenn Schaap, Charlie Kirt
Report | Print
Nov 14, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for this review!

November 08, 2023

My service technician was unprofessional in answering questions to other customers while taking phone calls. She also let me sit in the waiting room for 20 minutes after my truck was done. More

by chilcotedaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Daniels
Report | Print
Nov 14, 2023 -

Baker Buick GMC Hudsonville responded

Hello, we are concerned to hear about this experience and will ensure it is brought to the attention of management to be addressed. Thank you.

November 08, 2023

Kind of rude, I get someone put you in a spot, but why take it out on me. More

by Rugbydad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Emmons, Briana Nickels
Report | Print
Nov 14, 2023 -

Baker Buick GMC Hudsonville responded

Hello, we will be sure to bring this experience to the attention of the necessary individuals on our team to be addressed. Thank you for your feedback.

November 08, 2023

I schedule a service in the morning, brought in that night to drop off for next day repair and they quick fixed it while I waited More

by KOORNDYKTIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels
Report | Print
Nov 14, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for this review and feedback! We are happy to hear your experience was quick and easy!

November 07, 2023

Service leader was awesome. Service was done quickly and efficiently The place is clean and very nice More

by casey.kurth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lin Roelofs, Emily Daniels
Report | Print
November 07, 2023

Briana is awesome! She is always courteous and pleasant to work with. She is the main reason I keep coming back. More

by APWILLIAMS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Jeremy Franklin
Report | Print
November 07, 2023

Had a great experience with Laura Gabriel when we bought a new Enclave. Also used service dept for my Yukon with Emily. Got me in for warranty work and finished same day. A 10 for her effort More

by randyvd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Daniels
Report | Print
Nov 14, 2023 -

Baker Buick GMC Hudsonville responded

This is awesome to hear! We are glad to hear our team was able to assist you! Thank you for taking the time to review us!

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