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Baker Buick GMC Hudsonville - Service Center

Hudsonville, MI

4.7
2,031 Reviews
Call Service Center (616) 379-4440

2,031 Reviews of Baker Buick GMC Hudsonville - Service Center

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August 04, 2023

They were kind. Professional and got me right in. When I came back later the vehicle pick was a breeze. More

by Jonverstrate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Jeremy Franklin
Report | Print
Aug 04, 2023 -

Baker Buick GMC Hudsonville responded

This feedback is wonderful to hear, thank you for taking the time to share it with us!

August 04, 2023

What a very cordial group of people. Friendly, attentive and great to work with. They pick up the phone, call you about your service appointment and all round a breath of fresh air whe More

by dgawlak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Jeremy Franklin
Report | Print
Aug 07, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for sharing this kind feedback with us! We appreciate hearing about your experience!

August 04, 2023

Disappointed in lack of communication. Poor excuses were used to cover up delay. Will try the new zeigler dealership next time. More

by Bsflyer2
Recommend Dealer
No
Employees Worked With
Briana Nickels
Report | Print
Aug 07, 2023 -

Baker Buick GMC Hudsonville responded

Hello, our management team monitors all incoming reviews and will do what they can to address any concerns. However, without a name, we are unable to locate you in our system. However, if you would like to speak with a member of our management team, you are welcome to give us a call. Thank you.

August 04, 2023

I just did They were very polite, courteous, and it was a pleasure doing business with you More

by Timkro1956
Recommend Dealer
Yes
Employees Worked With
Jeremy Franklin, Jeremy Franklin
Report | Print
Aug 07, 2023 -

Baker Buick GMC Hudsonville responded

Thank you, Tim! It was great working with you too!

August 03, 2023

Do a nice job of getting autos in for service in a timely period. Enjoy the friendly service. More

by Karen clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone, Jeremy Franklin
Report | Print
Aug 03, 2023 -

Baker Buick GMC Hudsonville responded

We are glad to be able to take care of you and your vehicle! Thank you for your review!

August 03, 2023

When I had an issue with a recall, they went above to get it resolved More

by cmbrower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harvey, Adam Havens, Jeremy Franklin
Report | Print
Aug 03, 2023 -

Baker Buick GMC Hudsonville responded

We want to make sure you are taken care of - thank you for sharing this review with us!

August 02, 2023

Briana was professional and communicated well. She kept me informed of the vehicle status and took time to listen. More

by DJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Jeremy Franklin
Report | Print
Aug 03, 2023 -

Baker Buick GMC Hudsonville responded

We are glad to hear that you had this experience with Briana! Thank you for your review and feedback!

August 02, 2023

First time bringing our Buick Enclave in. Scheduled oil change. Was given three options to choose from. Tire alignment was discovered to b needed as well. More

by littlemoose464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Daniels, Jeremy Franklin
Report | Print
Aug 03, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for your review!

August 01, 2023

Absolutely great job! Was so pleased with how fast the oil change was and great customer service! More

by DCJSNCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Daniels
Report | Print
Aug 02, 2023 -

Baker Buick GMC Hudsonville responded

Thank you! We try our best to respect your time and get you back on the road!

August 01, 2023

Steering wheel. Chip installation took 3 trips to service to get it right. They did finally get the job done correctly but a lot of inconvenience. They were always More

by tshaw0471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Daniels
Report | Print
Aug 02, 2023 -

Baker Buick GMC Hudsonville responded

Hello - we apologize for the need to return multiple times, but we appreciate you allowing us the chance to fix the issue. If there is anything else we can do to assist, please feel free to reach out. Thank you.

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