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Baker Buick GMC Hudsonville - Service Center

Hudsonville, MI

4.7
1,980 Reviews

1,980 Reviews of Baker Buick GMC Hudsonville - Service Center

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July 17, 2023

They charged me $160 for a diagnosis and gave me an estimate of almost $900 for a pump and reservoir for windshield washer fluid. I got a second opinion and there was nothing wrong with it. Crooks!!! More

by lklunder12
Recommend Dealer
No
Employees Worked With
Jeremy Franklin
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

Hello - please know that our management team is aware of the feedback that comes in and does their best to address any concerns. Thank you.

July 16, 2023

I was able to get an appointment when it was convenient for me. Always kind and polite, even when I called several times. More

by CHRIS8755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We understand that sometimes multiple phone calls are necessary and we are happy to help! Thank you for your review!

July 16, 2023

Betten Baker was very communicative as to when my vehicle would be ready for pickup. More

by naterbecks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for letting us know about your experience and taking the time to leave us this review!

July 16, 2023

I’ve been to Betten four times for service and three out of the four times I have left disappointed. Service has take much longer than expected, and they have not done things correctly two of four times. T More

by beltman.todd
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerisa Desimone
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

Hello Todd - Thank you for sharing this feedback with us, as we always want to improve the customer experience. Please know that management is aware of reviews and will do their best to address concerns. Thank you.

July 16, 2023

Services is always fast and friendly. They take the time to know their clients. Always giving great advice. More

by Billiejean1257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone, Jeremy Franklin
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We appreciate you taking the time to share this with us!

July 15, 2023

Clean and very helpful people. Answered all my questions. Emily Daniels explained what was going on at my oil change. More

by smsews1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Havens, Emily Daniels
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We are happy to be able to take care of you! Thank you for your review and feedback about Emily!

July 15, 2023

Takes great care of the customer, going above and beyond to make sure you are satisfied More

by JMARVIN2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Mulvey II, Adam Havens
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

This is great to hear! Thank you for your review!

July 15, 2023

Everything went as I expected it would so I was happy and glad to get my truck back! More

by KEITHVANDERMALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Franklin, Glenn Schaap
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We are so glad to get it back to you! Thank you for your review!

July 15, 2023

Noah lied about the whole process I feel like. He just said what we wanted to hear then when asked why it doesn’t work he said talk to service. Service did stuff but tvs still don’t work and why i More

by Pissed off customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah from used car sales , Kerisa Desimone, Zach Perry, Jeremy Franklin
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

Hello - our management team is aware of reviews that come in and will work to address your concerns. Thank you.

July 15, 2023

Betten Baker is always great to deal with for service. Always taken care of right away and very professional. More

by Rland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Emily Daniels
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We appreciate you sharing this with us!

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