Baker Buick GMC Hudsonville - Service Center

Total lack of respect for my vehicle. Was returned with damage to the mirror, 11 miles of gas left in the tank for a truck. Was charge $190 because it took longer to diagnose than what th Was returned with damage to the mirror, 11 miles of gas left in the tank for a truck. Was charge $190 because it took longer to diagnose than what the warranty allowed. Supposedly the problem is still not fixed and they wanted to keep it longer. We were not kept up to date on the turn around time, we needed to make arrangements to get back and forth to work. The mechanic took it home to help diagnose the problem because it was not acting up. (Mechanic must live on a road full of mud) Sure glad he had a ride to and from work at our gas and insurance expense. We were told when we purchased the truck and the warenty we would be taken care of when it comes to repairs, to include a rental while our truck was in the shop. This is the farthest from the truth. In fact when it was dropped off at the Grandville location they made it very clear they did not want to work on it. My confidence is greatly depleted. Plus side, they took the truck from the Grandville location to the Hudsonville location. If you are going to promise to take care of your customers, you should deliver. More

Emily is great to work with…. very personable yet professional. I believe that was concise enough of a response thank you. very personable yet professional. I believe that was concise enough of a response thank you. More

Emily the service writer was extremely helpful and provided updates promptly. Well pleased with her service. provided updates promptly. Well pleased with her service. More

Very professional and well organize. The staff is courteous and friendly. We received service right away. The staff is courteous and friendly. We received service right away. More

Great customer care and attention. Appreciate the follow up and updates. And shuttle service. Thank you! Appreciate the follow up and updates. And shuttle service. Thank you! More

Very nice and informative, timely answered all the questions I need it And And then the next job appreciate the info questions I need it And And then the next job appreciate the info More

They did exactly what they said they would do. Total paid was same as quoted. Total paid was same as quoted. More

Great and swift service. Truly helped me get the best service for my car. Will be back! Truly helped me get the best service for my car. Will be back! More

Very pleased with service and explanation of work to be done on my vehicle the same day I called for an appointment done on my vehicle the same day I called for an appointment More

It was easy to get in for an oil change and i was out in thime thime More