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Baker Buick GMC Hudsonville - Service Center

Hudsonville, MI

4.7
2,032 Reviews
Call Service Center (616) 379-4440

2,032 Reviews of Baker Buick GMC Hudsonville - Service Center

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July 17, 2023

They charged me $160 for a diagnosis and gave me an estimate of almost $900 for a pump and reservoir for windshield washer fluid. I got a second opinion and there was nothing wrong with it. Crooks!!! More

by lklunder12
Recommend Dealer
No
Employees Worked With
Jeremy Franklin
Report | Print
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

Hello - please know that our management team is aware of the feedback that comes in and does their best to address any concerns. Thank you.

July 17, 2023

She did a great job I was very happy with the service that was provided thanks More

by matthewfantucchio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone
Report | Print
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We are glad Kerisa took care of you and your vehicle, Matthew! Thank you for your review!

July 17, 2023

They are fast, knowledgeable, and friendly. They did great job and I would recommend. Good job service manager adam!!! More

by JDL7404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Havens, Briana Nickels, Kerisa Desimone, Matt Dean, Patrick Lonsway, Lin Roelofs, Emily Daniels, Jeremy Franklin, Glenn Schaap, Charlie Kirt
Report | Print
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for your review and feedback about our team members!

July 16, 2023

I’ve been to Betten four times for service and three out of the four times I have left disappointed. Service has take much longer than expected, and they have not done things correctly two of four times. T More

by beltman.todd
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerisa Desimone
Report | Print
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

Hello Todd - Thank you for sharing this feedback with us, as we always want to improve the customer experience. Please know that management is aware of reviews and will do their best to address concerns. Thank you.

July 16, 2023

Services is always fast and friendly. They take the time to know their clients. Always giving great advice. More

by Billiejean1257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone, Jeremy Franklin
Report | Print
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We appreciate you taking the time to share this with us!

July 16, 2023

Betten Baker was very communicative as to when my vehicle would be ready for pickup. More

by naterbecks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels
Report | Print
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for letting us know about your experience and taking the time to leave us this review!

July 16, 2023

I was able to get an appointment when it was convenient for me. Always kind and polite, even when I called several times. More

by CHRIS8755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels
Report | Print
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We understand that sometimes multiple phone calls are necessary and we are happy to help! Thank you for your review!

July 15, 2023

I want to thank these guys for filling me in for are vacation never going across the street again enough said More

by RREGNERUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Lin Roelofs, Emily Daniels
Report | Print
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We are happy to help take care of you!

July 15, 2023

They were very personable. They were very personable. They were very personable. They were very personable. More

by YAXCURTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Havens, Briana Nickels, Kerisa Desimone, Matt Dean, Patrick Lonsway, Lin Roelofs, Emily Daniels, Glenn Schaap, Charlie Kirt
Report | Print
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We appreciate your review!

July 15, 2023

Everything went as I expected it would so I was happy and glad to get my truck back! More

by KEITHVANDERMALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Franklin, Glenn Schaap
Report | Print
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We are so glad to get it back to you! Thank you for your review!

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