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Baker Buick GMC Hudsonville - Service Center

Hudsonville, MI

4.7
2,031 Reviews

2,032 Reviews of Baker Buick GMC Hudsonville - Service Center

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July 15, 2023

Noah lied about the whole process I feel like. He just said what we wanted to hear then when asked why it doesn’t work he said talk to service. Service did stuff but tvs still don’t work and why i More

by Pissed off customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah from used car sales , Kerisa Desimone, Zach Perry, Jeremy Franklin
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

Hello - our management team is aware of reviews that come in and will work to address your concerns. Thank you.

July 15, 2023

Clean and very helpful people. Answered all my questions. Emily Daniels explained what was going on at my oil change. More

by smsews1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Havens, Emily Daniels
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We are happy to be able to take care of you! Thank you for your review and feedback about Emily!

July 15, 2023

Takes great care of the customer, going above and beyond to make sure you are satisfied More

by JMARVIN2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Mulvey II, Adam Havens
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

This is great to hear! Thank you for your review!

July 15, 2023

I hate doing his and would rather crawl in a hole and die than this More

by MIHAKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Havens, Briana Nickels, Kerisa Desimone, Matt Dean, Patrick Lonsway, Lin Roelofs, Emily Daniels, Jeremy Franklin, Glenn Schaap, Charlie Kirt
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for your 5-star rating - we understand that providing feedback takes valuable time, we appreciate you sharing that time to rate our dealership.

July 15, 2023

Betten Baker is always great to deal with for service. Always taken care of right away and very professional. More

by Rland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Emily Daniels
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We appreciate you sharing this with us!

July 15, 2023

Betten Baker in Hidsonville is always great to work with for service. Very nice and professional. More

by Rland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Daniels
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for your review and feedback!

July 15, 2023

great service, friendly, staff was very knowledgeable and fairly quick. the service garage was a bit hard to find but overall great More

by lowkeykyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Havens, Briana Nickels, Kerisa Desimone, Matt Dean, Patrick Lonsway, Lin Roelofs, Emily Daniels, Jeremy Franklin, Glenn Schaap, Charlie Kirt
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We are glad to hear about your overall experience - thank you for your review!

July 14, 2023

Brianna is a fine example for other customer service personnel to emulate! She is polite, calls customers by name, efficient with coordination and provides updates. I have a lot of confidence with Br More

by KEHRTJ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Havens, Briana Nickels
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We are so happy to hear that you feel confident in Brianna! Thank you for sharing this review with us!

July 14, 2023

Dealership was good but the parts I needed is on back order, hopefully it comes in shortly More

by Marty
Recommend Dealer
Yes
Employees Worked With
Briana Nickels
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We appreciate your feedback and look forward to hopefully getting your part in soon, Marty!

July 14, 2023

Always Great sevice,friendly,honest,. Glenn is Top of the line!! Will stick with them!! More

by beerens420mb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Schaap
Jul 17, 2023 -

Baker Buick GMC Hudsonville responded

We look forward to working with you again moving forward! Thank you for your review!

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