Baker Buick GMC Hudsonville - Service Center

The service was fine but we had questions about a future suggested service that were not answered suggested service that were not answered More

Wonderful customer service. Kept me up to date for every issue that happened. Had me on my way quickly. Kept me up to date for every issue that happened. Had me on my way quickly. More

My experience with the Hudsonville dealership has been excellent.That includes all staff I have had contact with.That includes sales, office and phone contact staff. Also had courteous and helpful service excellent.That includes all staff I have had contact with.That includes sales, office and phone contact staff. Also had courteous and helpful service from staff at the service department. Have been recommending your dealership to many. More

Everyone at the dealership was very professional, knew what they were doing, and very helpful in any and all questions. what they were doing, and very helpful in any and all questions. More

Briana always keeps me up to date on what future maintenance I need. She is very knowledgeable. maintenance I need. She is very knowledgeable. More

My dealership was very out spoke. Make sure what I ask for was taking care of. It's closer to my home and I appreciate they service...THANKS Make sure what I ask for was taking care of. It's closer to my home and I appreciate they service...THANKS More

Very friendly and a clean place to wait. I was very very very very comfortable. I was very very very very comfortable. More

The service department was very good with just one hitch. The sales department is awful!!! I received a letter the dealership would give me 35,000.00 for my 2018 Buick Enclave. I went in wanting to purchase The sales department is awful!!! I received a letter the dealership would give me 35,000.00 for my 2018 Buick Enclave. I went in wanting to purchase an Envision. I was told I could get 33,000.00 for my car…fine. It took a few months before I was able to order an Envision. I asked what would waiting for that Envision to be delivered do to the price of my Enclave. I was told not much unless I put a ton of miles on it…which I didn’t. I went in to purchase the Envision and sign papers. I had intended to pay cash for the remaining amount after the trade in. I noticed the amount that was due when signing. Way more than I planed. I checked the paperwork and noticed the Enclave was 5,000.00 less than what we agreed to earlier. I questioned it and Matt got his manager who very rudely said..,new game new rules and left. I wish I had gotten up and left. That was the third car purchased from that dealership…never again!! No one mentioned the price difference on the Enclave before I started signing. Very rude and sneaky. I know times were rough during Covid but they were for me too. I had to pay full price for the new Envision. No discounts! Some of your sales people need training on how to make things good for both sides. No, I will never recommend this dealership and have let people know how things went when I bought a car from your dealership! More

Staff is professional, helpful and prompt. Explained all of my service aspects, In a timely fashion. Explained all of my service aspects, In a timely fashion. More

Excellent dealership. I was able to get an appointment at a reasonable time during the week, and they completed it in a timely manner. I was able to get an appointment at a reasonable time during the week, and they completed it in a timely manner. More