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Baker Buick GMC Hudsonville - Service Center

Hudsonville, MI

4.7
1,964 Reviews

1,964 Reviews of Baker Buick GMC Hudsonville - Service Center

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March 26, 2023

Quick service and a friendly knowledgeable service advisor. Good experience. Great that I can get a Saturday appointment. More

by KTOBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Havens
Mar 27, 2023 -

Baker Buick GMC Hudsonville responded

We are glad to be able to work with your schedule! Thank you for your review!

March 25, 2023

You have the incorrect phone #. I am not a customer of your dealership. Perhaps you should double check the contact information & resend this message. I tried telling you this once More

by baugust616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Jeremy Franklin
Mar 27, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for bringing this to our attention, we will do what we can to fix it!

March 25, 2023

Awesome and consistent high quality service and communication! We will be back for future service! More

by kelly.springer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Lin Roelofs, Emily Daniels, Jeremy Franklin
Mar 27, 2023 -

Baker Buick GMC Hudsonville responded

We look forward to working with you again, Kelly! Thank you for your review!

March 23, 2023

Called for a recall, no parts so had to wait 3 weeks. Scheduled the recall when parts came in and dropped it off early only to find out the recall was done already. Lot of wasted time. Should have at le More

by Chad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lin Roelofs
Mar 23, 2023 -

Baker Buick GMC Hudsonville responded

Hello Chad, we appreciate you bringing our attention to areas in which we can improve the customer experience moving forward. We will ensure this is brought to the attention of management. Thank you.

March 23, 2023

90,000 oil change and preventative maintenance performed. also gave me a ride to work, which was appreciated. More

by NRBOLTHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone, Jeremy Franklin
Mar 23, 2023 -

Baker Buick GMC Hudsonville responded

We are happy to help! Thank you for your review!

March 23, 2023

Highly recommend for service and sales. Excellent people to deal with. Very nice facility. I will definitely be back.Thank you. More

by crf45006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alise , Briana Nickels, Mike O'Donnell
Mar 23, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for sharing this wonderful review with us!

March 23, 2023

Great service and exceptional customer service. Employees were welcoming and supportive. Prompt service and attention to detail. More

by BARRETTM2530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone, Jeremy Franklin
Mar 27, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for your review and kind words about our team!

March 23, 2023

I’m much happier with the dealership in Grandville, both Glen and Charles are on top of everything, friendly,and always keeping me up to date on all my car needs More

by Bredewegk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Schaap, Charlie Kirt
Mar 27, 2023 -

Baker Buick GMC Hudsonville responded

We are happy to hear that our team members were able to take care of you! Thank you for your review!

March 22, 2023

Friendly and honest, just wish parts were more readily available. Nice, clean facility, great waiting area. More

by Denny Willyard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Havens, Briana Nickels, Emily Daniels
Mar 22, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for your review and feedback, Denny!

March 22, 2023

Kerisa was very through explained all repairs. All went as expected. Nice waiting area. Very timely repairs. More

by B.BOPPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone
Mar 22, 2023 -

Baker Buick GMC Hudsonville responded

We are happy to hear that Kerisa was able to take care of you! Thank you for your review!

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