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Baker Buick GMC Hudsonville - Service Center

Hudsonville, MI

4.7
2,023 Reviews

2,023 Reviews of Baker Buick GMC Hudsonville - Service Center

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April 08, 2023

Friendly staff, easy to set appts, nice lobby, and great service that is speedy! Thanks More

by Liz H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone, Mike O'Donnell
Apr 10, 2023 -

Baker Buick GMC Hudsonville responded

we are happy to have been able to take care of you, Liz! Thank you for your review!

April 08, 2023

The dealership has been exceptional to this point! Great customer service from our original purchase through service. More

by GEOFFCHARRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone, Mike O'Donnell
Apr 10, 2023 -

Baker Buick GMC Hudsonville responded

We are so glad to hear about your experience! Thank you for sharing this review!

April 07, 2023

Briana told me what the bill would be and the wait time right away. Both were accurate. It is always nice to know ahead of time. Hate surprises when it comes to cars. Mike probably worked on my car but I n More

by andres.doris
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Mike O'Donnell
Apr 10, 2023 -

Baker Buick GMC Hudsonville responded

We appreciate your review and feedback on future improvements to our customer experience!

April 07, 2023

Got me in on time and work was done under the estimated waiting time time More

by hiller_robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Mike O'Donnell
Apr 10, 2023 -

Baker Buick GMC Hudsonville responded

We are glad to hear it, Robert! Thank you for your review!

April 07, 2023

Had my vehicle serviced at Betten GMC. Service department employees were friendly and helpful. My only problem was that my 1 hour service job took 2 hours . Would have been nice if they ha More

by TD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone, Jeremy Franklin
Apr 07, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for your feedback regarding your experience, your review is valued and appreciated!

April 07, 2023

Pleasant to work with. Got in and done as promised. Explained the results from the service tech. More

by Wbryker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone, Brandon McClain, Jeremy Franklin
Apr 10, 2023 -

Baker Buick GMC Hudsonville responded

We appreciate your review and feedback!

April 06, 2023

Wonderful customer service. Kept me up to date for every issue that happened. Had me on my way quickly. More

by lavenderall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone, Jeremy Franklin
Apr 07, 2023 -

Baker Buick GMC Hudsonville responded

We are glad to hear this! Thank you for sharing this review!

April 06, 2023

The service was fine but we had questions about a future suggested service that were not answered More

by kbmiller3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels
Apr 07, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for sharing this feedback with us so that we can use it to improve the customer experience in the future. If you still would like answers to your questions, please feel free to give us a call at 616-379-4440.

April 06, 2023

Very professional with great communication and customer oriented. I would recommend this dealership to family More

by MITCH28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Jeremy Franklin
Apr 07, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for your review, Mitch! We appreciate your recommendation!

April 04, 2023

My experience with the Hudsonville dealership has been excellent.That includes all staff I have had contact with.That includes sales, office and phone contact staff. Also had courteous and helpful service More

by vandertolj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Mulvey II, Samuel Rodriguez, Kerisa Desimone, Emily Daniels
Apr 05, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for sharing this wonderful review and for recommending us!

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