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Baker Buick GMC Hudsonville - Service Center

Hudsonville, MI

4.7
2,022 Reviews

2,022 Reviews of Baker Buick GMC Hudsonville - Service Center

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March 31, 2023

They only solved the noticeable issue they didn't look any further into it with my check engine light on before I left they reset it and then told me to go to AutoZone very disappointed would not recommen More

by Kbarney1168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerisa Desimone, Matt Dean, Emily Daniels, Mike O'Donnell
Mar 31, 2023 -

Baker Buick GMC Hudsonville responded

Hello, we are concerned to hear that this was your experience - we will ensure that your feedback is brought to the attention of management. Thank you.

March 31, 2023

Excellent customer service, beautiful facility, quick scheduling, great water and coffee, nice restroom. I recommend this dealership to my coworkers More

by RHILLPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Mike O'Donnell
Apr 03, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for your review and recommendation of our dealership!

March 31, 2023

Great service like always. Unfortunately, the only thing is that my paperwork said that all tires PSI was serviced, but my tires were at a different air levels. Second time thi More

by KRYGERO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels
Apr 03, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for your review and the feedback about your experience so we can improve moving forward!

March 30, 2023

I’ve never had such slow oil changes. Since when do they take well over an hour? They are painfully slow. More

by ERIKAEVAMARIE04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Briana Nickels, Lin Roelofs
Mar 31, 2023 -

Baker Buick GMC Hudsonville responded

Hello, we will ensure that your feedback is brought to the attention of management. Thank you.

March 30, 2023

They were nice to do business with. The car was clean after they worked on it no grease which is always a positive thing. The work was done in a timely manner. Checking in and out went More

by Brendab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Mike O'Donnell
Mar 31, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for sharing this review with us!

March 30, 2023

Brendan spent the time necessary for us to understand and correct some things with the technology in our car even though he wasn’t our salesman when we bought it. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone, Brandon McClain
Mar 31, 2023 -

Baker Buick GMC Hudsonville responded

We are so happy to hear that our team members were able to provide a great experience! Thank you for your feedback, Mike!

March 30, 2023

Brianna was Great to work with. She was very fast and friendly and made it an awesome experience throughout More

by SANDBOXCATHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Jeremy Franklin
Mar 31, 2023 -

Baker Buick GMC Hudsonville responded

We appreciate your kind words and review of your experience with Briana!

March 30, 2023

Spent $600 for the dealership to fail at diagnosing the problem. Total waste of money. More

by 0911jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Briana Nickels, Emily Daniels
Mar 31, 2023 -

Baker Buick GMC Hudsonville responded

Hello, we are concerned to hear about your experience with our service department and will ensure it is brought to the attention of management. Thank you.

March 29, 2023

Very courteous and efficient service at this location. The staff is very helpful and pleasant. More

by bknapp90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerisa Desimone, Jeremy Franklin
Mar 30, 2023 -

Baker Buick GMC Hudsonville responded

Thank you for your kind review, we are happy to help!

March 29, 2023

The service writers always I have a smile and get me right in and out as planned. More

by nbecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Jeremy Franklin
Mar 30, 2023 -

Baker Buick GMC Hudsonville responded

We love to hear this - thank you for your review and feedback about our service department!

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