Baker Buick GMC Hudsonville - Service Center

I did not like how the person responded to a question I presented. Thank you presented. Thank you More

Excellent service on my car and was completed by the expected time. Staff was very professional. expected time. Staff was very professional. More

The service department was very helpful. I was actually amazed that they did a safety inspection when I brought my vehicle in. Also, it was nice that they informed me if the free oil change I was actually amazed that they did a safety inspection when I brought my vehicle in. Also, it was nice that they informed me if the free oil change that I have. I would have otherwise not known about it. More

Communication was poor. After approving the part order, I had to call to get an update after 2 weeks of no contact, only to find out the part on order was discontinued. Then After approving the part order, I had to call to get an update after 2 weeks of no contact, only to find out the part on order was discontinued. Then after approving the purchase of a used part, I waited 2 more weeks with no contact. When i called again, I found out the part was in. Bright spot was the service contact was pleasant to work with. One key to customer service is communication-when the customer doesn’t know what is happening after 2 weeks (twice), the customer gets frustrated. Also, there were several items discovered to be wrong with my car and had to pay for 4 separate 1 hour diagnostic fees, with no offer to reduce the cost for my trouble. More

The service was Great I would recommend this dealership. Briana is very helpful and super easy to work with. Briana is very helpful and super easy to work with. More

Brianna is always very helpful and cheerful. She takes good care of us when we need to schedule the service and follows up promptly. A pleasure to work with! She takes good care of us when we need to schedule the service and follows up promptly. A pleasure to work with! More

I have been very pleased with your service center and their honesty. I had a bad experience at a Holland dealer and luckily I spoke to your people and the issue that I had at the time was a warranty cov their honesty. I had a bad experience at a Holland dealer and luckily I spoke to your people and the issue that I had at the time was a warranty covered issue. The Holland dealership wanted to charge me over $900.00. Honesty pays . Thank you More

Very courteous worked me into schedule kept me updated on diagnosis Very happy with service that was performed Thank you diagnosis Very happy with service that was performed Thank you More

Sales was great, service did more harm than good. Got my car back making all sorts of clunks and noise that weren't there when I dropped it off, and then was told that's normal. They also fried my on Got my car back making all sorts of clunks and noise that weren't there when I dropped it off, and then was told that's normal. They also fried my onstar by allowing the truck to stall with a dead battery, my battery was 1 year old and never died before, but somehow they killed it, they did have my car for an entire month when that happened, there are gm tsb's and many posts about power being removed while the key is on damaging that module. Grandville admitted fault on the paperwork but Adam at hudsonville service, the manager of both locations, basically told me to xxxx off. Not the way to run a business and not the way to handle your customers. Will be pursuing legal action, and will not allow or recommend a betten baker location for any reason in the future. Sorry for the rant, but brought my car back 8-10 times for the noises and again grandville said that's not right, but Adam said nope there's nothing wrong we aren't gonna fix it. Horrible experience, stay away More

They always take care of me, highly recommend this place! Great facility and friendly staff. I’ll be back for sure! Great facility and friendly staff. I’ll be back for sure! More