Baker Buick GMC Hudsonville - Service Center

Great service everything went very smoothly wth getting my recall taken care of. Great service! my recall taken care of. Great service! More

Allowed me to make a same day appointment to fix a flat tire. They were able to patch the tire there and had me back on the road within an hour. tire. They were able to patch the tire there and had me back on the road within an hour. More

Kerissa is the best! I really appreciate the care that she takes whenever I come to the store. She had a loaner car available and always treats me like I’m somebody t I really appreciate the care that she takes whenever I come to the store. She had a loaner car available and always treats me like I’m somebody that matters. Much better than Todd Wenzel Chevrolet. More

Did a good job on my car did have to wait to long very nice and friendly nice and friendly More

Always know right where to go, easy, friendly staff, nice waiting area, fast and reliable. waiting area, fast and reliable. More

This dealership worked on my vehicle for a few days and figured out what was wrong with it. The only frustrating part was not having a loaner vehicle while they had my vehicle in the shop for a few days. figured out what was wrong with it. The only frustrating part was not having a loaner vehicle while they had my vehicle in the shop for a few days. More

Excellent service on my car and was completed by the expected time. Staff was very professional. expected time. Staff was very professional. More

They did a great job. The recall service was done and the truck was back on the road in less than the quoted time. The recall service was done and the truck was back on the road in less than the quoted time. More

I did not like how the person responded to a question I presented. Thank you presented. Thank you More

Communication was poor. After approving the part order, I had to call to get an update after 2 weeks of no contact, only to find out the part on order was discontinued. Then After approving the part order, I had to call to get an update after 2 weeks of no contact, only to find out the part on order was discontinued. Then after approving the purchase of a used part, I waited 2 more weeks with no contact. When i called again, I found out the part was in. Bright spot was the service contact was pleasant to work with. One key to customer service is communication-when the customer doesn’t know what is happening after 2 weeks (twice), the customer gets frustrated. Also, there were several items discovered to be wrong with my car and had to pay for 4 separate 1 hour diagnostic fees, with no offer to reduce the cost for my trouble. More