Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bakersfield Hyundai
Bakersfield, CA
2,543 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,543 Reviews of Bakersfield Hyundai
April 18, 2023
The dealership needs to improve communication habits with the customer. I was left in the dark as the status of my car. No phone call was made to update me on the status of the car. My wife called a differen the customer. I was left in the dark as the status of my car. No phone call was made to update me on the status of the car. My wife called a different service advisor and got notice the car had to stay overnight. This was at or near closing time. This communication is not acceptable. I should not have to call to find out the status. If there is excellent customer service the service advisor would call to inform me at every step of the process. This did not happen in my case. Customer Service these days is lost art form. More
by mtshanley2
Verified CustomerEmployees Worked With
Tyler Davis
April 18, 2023
The agent forgot to request my Lyft, I did wait for a long time and then I did check with him, and Gilbert told me that forgot to requests the transportation for me. long time and then I did check with him, and Gilbert told me that forgot to requests the transportation for me. More
by VCAMPOSS1983
Employees Worked With
Gilbert Garcia
April 18, 2023
Jose and Jack were awesome, great customer service! They weren’t pushy to try to sell me just any vehicle, they made sure I got the one I really wanted. I love my hybrid Tucson, Thank you! They weren’t pushy to try to sell me just any vehicle, they made sure I got the one I really wanted. I love my hybrid Tucson, Thank you! More
by rosacardenas826
Employees Worked With
David Clark, Jose Galvan, Astred Garcia, Jack Masud, Maria Bulat
April 17, 2023
There was no waiting when I showed up for my appointment. They were busy but still got my car back to me early so I could get started to work early. They are always very considernt of my time and get me a They were busy but still got my car back to me early so I could get started to work early. They are always very considernt of my time and get me as soon as they can. Thanks More
by Cotton
Employees Worked With
David Clark, Jack Masud, Maria Bulat, Esmeralda Acosta
April 15, 2023
Took the car in for an oil change and waited in the lounge area thinking it would not take more than one hour. Once the car was completed, no one told me and I waited for over 2 hours. Finally had to lounge area thinking it would not take more than one hour. Once the car was completed, no one told me and I waited for over 2 hours. Finally had to ask about the car. That's when I was told I would need brakes on the front and could I wait for the repair. By that time, I needed to leave and made another appointment for the brakes. Hopefully the brake repair will not take that long. Keeping the client informed should be of great importance to Hyundai if you want the clients to return. More
by ahl2right
Employees Worked With
Joey Cortez
April 15, 2023
First time at this dealership. Everything went good and communicating with the people helping us out was great . Did some price adjustments and it turned out great . I would defini Everything went good and communicating with the people helping us out was great . Did some price adjustments and it turned out great . I would definitely recommend, had a good experience and would go back . More
by Olverajuanita9
Employees Worked With
Ramiro Villarreal, Joe Gacad, Sergio Gutierrez
