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Bakersfield Hyundai

Bakersfield, CA

4.6
2,540 Reviews
Call Dealership (661) 834-5300
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5300 Wible Rd.

Bakersfield, CA

93313

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2,540 Reviews of Bakersfield Hyundai

August 31, 2023

We have owned three Hyundai Santa Fe automobiles. David Clark has been our service advisor with all three cars. He is honest, friendly, and makes you feel comfortable explaining what service is nee More

by Rose609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clark
Report | Print
Sep 01, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to review us, Rose! We're so happy to see that you've had such great experiences with our team, and we'll be sure to pass on your kind words to David. We appreciate your business and look forward to years of service with you.

Sep 01, 2023 -

Rose609 responded

If I could have given David Clark 10 stars I would have.

Helpful
August 31, 2023

Very nice and helpful staff pleasant friendly and very polite knowledge about the vehicle answered all the questions More

by BLUELASHAWN67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Astred Garcia, Jack Masud, Maria Bulat, Ramiro Villarreal
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Helpful
August 29, 2023

Clean and helpful organised employees helpful my husband dropped his ATM card in parking lot it was returned to him so honest hard to find now days More

by LAURAOSTERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clark, Adrienne Zepeda
Report | Print
Aug 29, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this! We appreciate your kind words.

Helpful
August 29, 2023

Está muy buena su atención los trabajadores son muy amables y cordiales en cuánto al los servicios More

by albertovilcapoma
Recommend Dealer
Yes
Employees Worked With
George Rice , David Clark, Sandro Davalos, Adrienne Zepeda, Joey Cortez, Gilbert Garcia, Tyler Davis
Report | Print
Helpful
August 29, 2023

The service department greeted me at my car door and were able to get my car serviced in an hour! More

by EDNA.Cruz704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Garcia
Report | Print
Aug 30, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this with us! We're happy to see that you had a great visit with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to your next visit.

Helpful
August 28, 2023

Scheduling was easy and convenient What surprised me was the service ride home and pick up service when my vehicle was ready! Joey was the first representative to even mention this service! According t More

by clarkgd58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Cortez
Report | Print
Aug 29, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to review us! We're happy to see that you had a great experience with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to years of service with you.

Helpful
August 27, 2023

They were fast and while I was waiting, I was constantly checked on by other employees outside of parts and service department to make sure that I was taken care of, and that all my needs were met. More

by cora.patrick.hinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrienne Zepeda
Report | Print
Aug 28, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to review us! We appreciate your business and look forward to years of service with you.

Helpful
August 26, 2023

Clean place and did not take too long to have my car finished. The employee that helped wasn’t very friendly More

by cwegis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Cortez
Report | Print
Aug 28, 2023 -

Bakersfield Hyundai responded

We appreciate your kind words regarding the cleanliness of our facility and the efficient turnaround time for your car service. We apologize for any lack of friendliness displayed by one of our employees during your visit. Your feedback is valuable to us as we strive to enhance our customer experience. Thank you for bringing this to our attention, and we hope to provide you with a more welcoming experience in the future.

Helpful
August 24, 2023

David is always solid whenever I take my car in for service. Would recommend him as long as I have my Hyundai. More

by trdsxa16
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clark
Report | Print
Aug 25, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to review us! We appreciate your business and look forward to years of service with you.

Helpful
August 24, 2023

Problems with checking in, checking out, car had oily hand marks when I received it, the wheels sound out of alignment and brakes are worse than before. Also, your “tracking” to see how car is progressi More

by mccowncocpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristian Olmos
Report | Print
Aug 25, 2023 -

Bakersfield Hyundai responded

We deeply apologize for the issues you faced during your recent experience with us. The problems with check-in and check-out, the condition of the car, misaligned wheels, subpar brakes, and the lack of updated tracking do not reflect the standard of service we aim to provide. Your feedback is invaluable, and we are actively addressing these concerns to prevent their recurrence. We appreciate your understanding and the opportunity to regain your trust.

Aug 25, 2023 -

mccowncocpa responded

Yesterday, tried calling the individual that handled this on Monday. Received call back at 1:33pm. I returned the call at 1:37pm, leaving a message for a return phone call. It is now 2:14 the next day and still no return call. Disappointing.

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