Bakersfield Mazda

I’ve been a loyal customer at Bakersfield Mazda for the past four years, regularly servicing my 2021 Mazda CX-5 without any issues—until now. A few days ago, I called to request an estimate for an AC servi past four years, regularly servicing my 2021 Mazda CX-5 without any issues—until now. A few days ago, I called to request an estimate for an AC service. The employee I spoke to seemed unfamiliar with the service, and rather than transferring me to someone who could assist, he placed me on hold and then disconnected the call. I followed up and requested to speak with a supervisor to address this unprofessional behavior. It’s now been 72 hours, and I have yet to receive a call back or any form of acknowledgment. This experience was disappointing and completely out of line with the level of service I’ve come to expect. I hope management takes this feedback seriously and ensures proper training and accountability moving forward. Customers deserve respect and transparency—not to be brushed off. More

So I made an appointment for an oil change and key duplicate. Is 2 hours worth the wait? duplicate. Is 2 hours worth the wait? More

I will never, ever recommend Bakersfield Mazda nor ever, ever use them for anything. Matter of fact I will make it a point to warn as many people as I can about them! ever use them for anything. Matter of fact I will make it a point to warn as many people as I can about them! More

Great Service Department Always a great experience when I bring my CX-5 in for service. Richard was friendly and professional - just a delight to work with this morning. Tha Always a great experience when I bring my CX-5 in for service. Richard was friendly and professional - just a delight to work with this morning. Thank you Mazda! More

Great all around First off Aldo Garcia made my customer experience great the whole way through. Such a huge difference from other dealerships! Thank you so much. S First off Aldo Garcia made my customer experience great the whole way through. Such a huge difference from other dealerships! Thank you so much. Sincerely, Ryan Malpiede More

Dented the rear bumper of my CX-5 In least than a year my Mazda CX-5 broke down. I have it towed to Bakersfield Mazda for test and repair. After 3 days they called that my car is ready In least than a year my Mazda CX-5 broke down. I have it towed to Bakersfield Mazda for test and repair. After 3 days they called that my car is ready for pick-up. When I picked up the car a noticeable dent on the rear bumper was made. I call the attention of the asst. service manager to the incident. Since I live in Los Angeles and Bakersield Mazda had no body shop, a note acknowledging the damage to the rear bumper and will reimburse with their local dealer to cover charges was written an d sign. After more than a month after I submitted the estimates and my many phone calls which they promise to return which they did not, still no action. For all of my purchases of new car, I have never experience a total breakdown like the Mazda CX-5 in not even a year plus the so so Mazda Bakersfield Service makes me wonder If I will buy another Mazda again. More

Oil change I waited 3 hours to get an oil change done. They give you a number to text/ call to get updates. after the first two hours I texted got no response. S I waited 3 hours to get an oil change done. They give you a number to text/ call to get updates. after the first two hours I texted got no response. So unprofessional. I had an appointment there should have been no reason to wait THREE HOURS! So annoying and unprofessional in my opinion. Should have been given at least a heads up that they were busy if it was going to take so xxxx long. More

Great Service Bakersfield Mazda has great car service at a great price with friendly service. They don't nickel and dime you ... Just great people doing a great job Bakersfield Mazda has great car service at a great price with friendly service. They don't nickel and dime you ... Just great people doing a great job. More

GREAT SERVICE DEPT I took my 2016 Chevrolet Camaro to Bakersfield Mazda. My service advisor was Aldo Garcia. I received great customer service, the staff is awesome. i w I took my 2016 Chevrolet Camaro to Bakersfield Mazda. My service advisor was Aldo Garcia. I received great customer service, the staff is awesome. i will always bring my car here to have it serviced in the future. They got me in and out quick. Aldo was very friendly and knowledgeable. More

Always Excellent Service and Friendly Staff The staff in all areas of the service center are friendly, helpful and experienced, Cory /Felix is the best along with other staff members I dealt wi The staff in all areas of the service center are friendly, helpful and experienced, Cory /Felix is the best along with other staff members I dealt with today. Latrina Casteberry and Adam Deyoe were especially helpful. Adam showed me how to reprogram my radio. Thanks to all of them/ Betty Hylton More