Bald Hill Kia

Jay was great! He advocated to get us the best deal possible without compromising our must have items. We were in and out with no issues. possible without compromising our must have items. We were in and out with no issues. More

Can't be trusted Don’t trust these guys. I negotiated a lease with them online but when I went to pick it up, no deal. I drove 90 minutes to the dealership. When I Don’t trust these guys. I negotiated a lease with them online but when I went to pick it up, no deal. I drove 90 minutes to the dealership. When I arrived, the sales manager Matt informed me that I would have an additional charge on the monthly payment for taxes. I explained that the negotiated price included taxes. He kept arguing with me but I had all of the emails to prove what I was saying. The argument went on for ten minutes with me threatening to walk if they wouldn’t honor the agreed upon deal. Matt disappeared for a full ten minutes leaving me standing there. When he came back, I showed him the emails that documented the agreed upon price and what was included – including taxes. After seeing the emails, Matt informed me that the car had actually been sold that morning. Really? Is this the oldest con in the book? If it was sold, why were you haggling with me about taxes? If it was sold that morning, how come I received a confirmation email from the dealership at 2:45 that afternoon? If it was sold, why was it sitting right there by the door with no SOLD or HOLD sign on it? I went out to my car to cool off. Went back inside and this time met with the owner. He dragged out all of the excuses in the book, “showed” me that there were no other cars like it available anywhere, but then offered me a deal on a more expensive model. I believe that’s the old bait and switch. While it’s certainly dishonest, I believe that it’s also illegal. Don’t stay away from this dealership, run away. Or you too can be ripped off. So it's been two weeks. I've spoken to them on the phone (Denise is very nice) yet no response from Matt the sales manager. I've emailed them VINs of nearby similar cars that they could swap out. Doesn't seem like there is any desire on their part to make this right. Hard to believe they would do business like this. More

I have been a customer since 1992. My most recent visit was excellent Svc Mgr was very helpful to address an issue with my car was excellent Svc Mgr was very helpful to address an issue with my car More

I have always had a great experience at a Bald Hill Kia (and dodge.) Our Salesman, Jason Sousa, was very attentive, understanding, patient and overall extremely helpful. He, and the rest of the team, did a (and dodge.) Our Salesman, Jason Sousa, was very attentive, understanding, patient and overall extremely helpful. He, and the rest of the team, did a great job ensuring I acquired the best vehicle, with the best price, and best financing rate. Thank you, Bald Hill Kia and Thank You Jay! More

Everything was done perfectly and the tech explained when I was due for an oil change, gave me info on tire depth and all other pertinent information. I was due for an oil change, gave me info on tire depth and all other pertinent information. More

Aaron was courteous, professional and genuinely helpful.I received timely and efficient service when I arrived without an appointment from the dealership. I will use Bald Hill for future service needs! received timely and efficient service when I arrived without an appointment from the dealership. I will use Bald Hill for future service needs! More

I wanted to extend a thank you and appreciation to the I wanted to extend a thank you and appreciation to the Bald Hill Kia service department! Thank you Amber and your team for taking care of my te I wanted to extend a thank you and appreciation to the Bald Hill Kia service department! Thank you Amber and your team for taking care of my teenage daughter's car and getting it safely back on the road . Sales to Service this family owned dealership is phenomenal ! More

purchase of car bought a brand new 2019 Kia Optima service was good, the only issue I had was after a few days of having the car I was showing the car to a family mem bought a brand new 2019 Kia Optima service was good, the only issue I had was after a few days of having the car I was showing the car to a family member and noticed that there was no spare tire in the trunk all you get is a can of fix a flat and an air pump. I was never told there was no spare nor was I asked about the option of getting a spare. I travel a lot to and from Florida with may car and if I get a flat I am screwed. IT WOULD HAVE BEEN NICE TO KNOW THAT THE CAR DIDNT HAVE A SPARE TIRE OR HAVE THE OPTOIN OF GETTING ONE!!! POOR SERVICE ON THE SALESMAN BIG TIME. now would I go back to bald hill for another car purchas?? hmmmm gonna have to think really long and hard on that one big time......... s would I recommend bald hill kia?? not sure probably not...... More

Excellent, efficient, pleasant. Everyone was friendly and welcoming. My work was done in a timely manner and the fees were fair. Service visits are usually a bit stressful but everyt Everyone was friendly and welcoming. My work was done in a timely manner and the fees were fair. Service visits are usually a bit stressful but everything was explained in full. More

Oil change First time at Baldhill Kia and was happy with my service. Ally was great, very nice! Ally was very helpful and knowledgeable. I will go back. First time at Baldhill Kia and was happy with my service. Ally was great, very nice! Ally was very helpful and knowledgeable. I will go back. More