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Balise Chevrolet Buick GMC

Springfield, MA

2.5
97 Lifetime Reviews Review Dealership

440 Hall of Fame Avenue

Springfield, MA

01105

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97 Reviews of Balise Chevrolet Buick GMC

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February 28, 2021

"6 hours agoWorst experience, if you get a call from..."

- Tom Gerwien

6 hours ago Worst experience, if you get a call from Mike or an internet sales manager Matt. Hang up, total bait and switch. Wasted an entire day after a completely transparent phone call about what I was looking for only to have the deal increased by thousands of dollars once I was in the show room. Stay away from Mike and Matt. I’m sure I won’t hear from a manager there about this. They only seem to respond to the good reviews of people who weren’t burned by this dealership

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Recommend Dealer
No
Employees Worked With
Mike and Matt
January 29, 2021

"I had a great experience buying from Balise. However, one..."

- philip.lafountaine

I had a great experience buying from Balise. However, one experience from the service department has turned me away for good and has prompted me to write this review. I called the service department when the heater in my Dodge Ram 1500 wasn't working to determine if that component was covered in the extended warranty that I purchased at time of sale. The representative I spoke to on the phone inappropriately intensified the conversation. Basically, I called to ask if the "heater component" was covered in my warranty package. I kept being told that until Balise ran a diagnostic on my vehicle that they could not guarantee me whether or not my issue was covered. This makes sense, but I just wanted a ball park ie: is the heater component covered, not is the blender door actuator covered. After moving forward with that tense conversation I did schedule a diagnostic assessment to attempt to remedy my heater. Upon prompt arrival of my appointment time, the assistant manager asked me to "park my vehicle closer to the door next time", it snowed the day before and I speculate that he didn't want to get his feet wet. I was then asked, "why did you bring a Dodge to a Chevy dealer?". At face value common sense makes that seem like a viable question. On the other end, common sense tells me to bring my vehicle back to the place where I purchased the extended warranty after the sales manager told me that I could bring it back to Balise for more than just "routine maintenance". For obvious reasons this statement rubbed me the wrong way and felt rude. At 3:00 p.m. the same day they called and informed me they hadn't gotten to my vehicle and asked permission to keep it overnight where I obliged. The following day I called at 2:00pm to receive a status update. At that time I was informed that my vehicle "just went into the bay 20 minutes ago" and that no diagnosis had been found yet. So for almost 2 complete business days they haven't even diagnosed the issue (this doesn't include any potential repairs ie: parts and labor cost and time). I received a call approximately 2-hours later stating that the "code scanners", even the aftermarket ones, couldn't exactly pin-point my vehicles issue and that I needed to take it to a Dodge dealership. I went to go retrieve my vehicle and confronted the assistant manager. He was apologetic but also knew he was in the wrong. He did not charge me for a diagnostic fee which I am grateful for. I am writing this review so that other customers understand how Balise's service department ACTUALLY conducts business prior to them falling victim to this inappropriate and unprofessional level of customer service. Had I been told at the beginning, and in a courteous manner, that Balise probably will not be able to diagnose the exact issue and that it would suit me better to go to a Dodge dealer for technical reasons then I would have taken their advice and written a completely opposite review because they would have been upfront with me and then it would have shown that they were still willing to point me in the right direction ie: good customer service. Unfortunately, this is not the case.

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Recommend Dealer
No
Employees Worked With
David French
November 05, 2019

"Smooth and easy purchase. Shaun and Gary guided..."

- Digdaman59

Smooth and easy purchase. Shaun and Gary guided menthrough the entire process. Truck was just as I promised. I would recommend shopping at Balise to my friends.

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Recommend Dealer
Yes
Employees Worked With
Shaun Cummings, Gary Showers
April 04, 2019

"Dealer with salesman who cares"

- Vottaan

Made to feel like part of the GMC family. Gary Provencher went above and beyond even after sale was completed. Service Dept was quite efficient on first visit.

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Recommend Dealer
Yes
Employees Worked With
Gary Provencher
March 27, 2019

"Purchased a new Dodge Caravan "

- eofs1961

I was happy with my experience at balise. They had great customer service and are a great dealership. Derrick helped me purchase my new 2018 Dodge Caravan. He was a very helpful salesmen.

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Recommend Dealer
Yes
Employees Worked With
Derrick
February 28, 2019

"Bought 2012 Elantra "

- Felix Garcia

Best costumer service around great humble people they took care of me and girlfriend like family I would definitely go back to them and HIGHLY HIGHLY recommend anyone there Gary in sales is the man

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Recommend Dealer
Yes
Employees Worked With
Gary
February 23, 2019

"First Class Purchase Experience!"

- Marty

Very impressed with Balise GMC / Buick in the way we were treated with the purchase of a new car for my dad. Both Gary and Manager Mike worked hard to get us to where the numbers needed to be, and those numbers were fair to both parties. Looking forward to doing business with them again in the near future.

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Recommend Dealer
Yes
Employees Worked With
Michael Spanilo (Mgt) and Gary Provencher (Sales)
February 18, 2019

"used car"

- porsche911

Bought a used vehicle,had a serious issue...the team worked very hard ...figured it out and problem was fixed.Beth and Steve worked together to keep me informed and happy...thanks again

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Recommend Dealer
Yes
Employees Worked With
steve insales....beth in service
February 14, 2019

"Four star experience. Highly recommend. "

- Arobbi

I Highly recommend Balise . Got the deal I wanted with no hastel. Barry and Mike made it great experience leasing a 2019 GMC Acadia. I live 2+ hours away but definitely worth the trip.

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Recommend Dealer
Yes
Employees Worked With
BARRY and Mike.
January 20, 2019

"Bought a new car"

- Maibu

So Hapy with my new car thank you o balise chevy and Steve for the help! I can’t wait to drive this vehicle and show my family!

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Recommend Dealer
Yes
Employees Worked With
STeve halloran
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