Balise Chevrolet GMC

Excellent Service No Matter what Make or Model Vehicle This Review is for Balise Chevrolet at 440 Hall of Fame Ave, Springfield, Ma. 01105. I have a 2009 Toyota Rav 4 and I know from my past dealing with B This Review is for Balise Chevrolet at 440 Hall of Fame Ave, Springfield, Ma. 01105. I have a 2009 Toyota Rav 4 and I know from my past dealing with Balise Chevrolet that my Toyota Rav 4 is in excellent hands at Balise Chevrolet. I know that Fran Caruso and service tech Nick will take care of my vehicles service needs as if I was at Balise Toyota. I have come to appreciate the care my Vehicle receives at Balise Chevy with the awesome service from Fran and Nick. I wish Balise Toyota would appreciate my business as much as Balise Chevrolet does. The service manager Jason at Toyota does not appreciate loyal customers who have been servicing their vehicles their since bought New in 2009. Service Manager Jason now does not want to accommodate customers vehicles needs that have from day one of delivery had no issues rotating aftermarket wheels and now after 7 years it has become an issue and seems to me that my business is not appreciated here anymore. I even just last year bought another new vehicle from Balise Toyota, a 2015 Toyota Venza Limited. Knowing now what I know of how they appreciate loyal Toyota owners I might not have bought that 2015 Toyota Venza from Balise Toyota in West Springfield, Ma. Since they can no longer accommodate customers service needs. I am so happy to know I can get just as well if not better service and customer care at Balise Chevrolet in Springfield, MA. Thanks to the Awesome customer appreciation by Asst. Service Manager Fran Caruso and Service Tech. Nick More

Thieves At Large- Beware Went in for low tire pressure lite. After replacing 4 sensors , plus 2 I had replaced 2 weeks ago lite was still on. Three months later(lite still on) Went in for low tire pressure lite. After replacing 4 sensors , plus 2 I had replaced 2 weeks ago lite was still on. Three months later(lite still on) went back they wanted $99 for a diagnosis. NOT . Screwed over by Balise Fran Caruso, Chelsey and David Sostoski .Only decent service rep. is Brian Bush. I was charged $493 plus $125 for the other 2 sensors I had just replaced. Found out all I needed was air in the tires according to Balise. BEWARE they suck More

You get what you paid for. My experience at the car wash was outstanding. The manager Juan was very professional and courteous. At other car wash it's about quantity of cars the My experience at the car wash was outstanding. The manager Juan was very professional and courteous. At other car wash it's about quantity of cars they can get washed. They don't care about the Quality which is very important. Balise Car Wash is the best in town. Thank you, Rose Matos More

I have never been taken care of then your dealership You should be not only proud of the employees that work at the service counter but they were by far leading and setting an example of GREAT customer s You should be not only proud of the employees that work at the service counter but they were by far leading and setting an example of GREAT customer service. Brian Bush took care of me and the stituation that I was in was an emergency. It was already a bad day but he turned the one of the most positive days. People like him is what I wish we had here in Syracuse, NY. Excellent job Brian! Thank you. Mary Antonacci More

Great service I would like to thank Steve Burke and Brian in the service department at Balise Chevrolet. On Friday, February 12, our car had broken down outside of I would like to thank Steve Burke and Brian in the service department at Balise Chevrolet. On Friday, February 12, our car had broken down outside of Springfield. It was after six and we were on a trip to Vermont . We had our car towed to Balise and they had a rental vehicle waiting for me and my family. The service was exceptional and our car was waiting upon our return. Thanks again to Balise Chevrolet and the service staff. Their staff turned a difficult situation into a pleasant experience. Jill And Mark LaMadeleine More

Old Fashion Mentality It just appalls me on the arrogance that some dealerships still have towards their potential customers. I was searching for a particular vehicle for It just appalls me on the arrogance that some dealerships still have towards their potential customers. I was searching for a particular vehicle for some time when I found it on Balise Buick GMC's website advertised for a particular price. When I had gotten to the dealership my husband and I were put through the old fashion run a round. I asked what the $4,000 that they were offering off the vehicle consisted of and received the no straight answer. In order to test drive the vehicle you are required to fill out a credit app first. We went through this online determination for our trade which oops somehow blacked out before we were able to see what our trade was worth. Then we went through the run around of the back and forth the salesman plays with the manager over the money game. To the point after the painful and long process for a vehicle we would have bought anyway they were going to give us $1,000 less for our trade to make up for their false advertisement of $4,000 off the MSRP. Needless to say we walked. My husband and I have a near perfect credit score and this would have been our 11th new vehicle purchased in our lifetime so we weren't new at this process. After we arrived home we went on Auto Trader which is the website that Balise uses for the trade value and type the exact same answers to the questions we did at the dealer, oops we were given a trade in value that was $1,000 higher than they were willing to give us. I would rather go to a dealer and pay more for the vehicle than give Balise my money because of their shady practices. I would like to know why some dealers feel they need to be untrustworthy in order to make a sale. Most of us do our research before we purchase a vehicle and make fair offers, please stop treating us like we're ignorant, that is so old school. More

Great customer service! Thank you, Fran Caruso for your help with the air bag light situation with my Sierra, getting the cost down and in getting me home in time to get my s Thank you, Fran Caruso for your help with the air bag light situation with my Sierra, getting the cost down and in getting me home in time to get my son off the bus yesterday, October 27th. You went out of your way to insure that my service at Balise was great and I appreciate your efforts. Keep up the great work and I'm sure that I'm not the first person to recognize you for your incredible customer service! Thanks again. John Shields Monson, Ma. More

Finally, a friendly sales person who was helpful & not pushy For the first time in quite awhile, I was not jumped on when arriving at a car dealership and the sales representative was polite and responded to my For the first time in quite awhile, I was not jumped on when arriving at a car dealership and the sales representative was polite and responded to my questions even when I told him I was just doing preliminary shopping & comparing trucks. If I decide to purchase the Colorado, I'll certainly go back and see Jeff. More

Fast and efficient when looking to purchase a vehicle Went there yesterday to purchase a vehicle for my son who's car was totaled by drunk driver. Met with Salesman Jeff.. Very professional, knowledgeable Went there yesterday to purchase a vehicle for my son who's car was totaled by drunk driver. Met with Salesman Jeff.. Very professional, knowledgeable and Polite... Entire process to purchase this vehicle took just a little over 2 hrs... Only downside they were not willing to work with us on pricing due to fact we had no vehicle to trade since his car was totaled... Wasn't asking for much just a little off the price to bring payments down just a bit.... Overall Great experience with Jeff and would defiantly work with him again More

Story changes. I tried to purchase a vehicle here over the Internet, as I've done a couple times before and was first told I had to pay in cash (state law or I had t I tried to purchase a vehicle here over the Internet, as I've done a couple times before and was first told I had to pay in cash (state law or I had to overnight plates), then I was told it was dealership policy after confirming it was not a law, then I was told I had to be present and they would not allow me to ship. Very strange. More