Balise Lexus

Seventeen Terrific Years with Balise Lexus I have had the pleasure of transacting business with Balise Lexus in West Springfield, Massachusetts for approximately seventeen years. I must say th I have had the pleasure of transacting business with Balise Lexus in West Springfield, Massachusetts for approximately seventeen years. I must say that Lexus produces an amazing product and the ES 350 is a remarkable vehicle to own and drive. I have owned five Lexus ES350’s over the past seventeen years and recently traded my 2014 ES350 for a 2017. In my opinion, the Lexus ES350 is one of the most luxurious, dependable and properly priced vehicles to drive. For me what makes the Lexus experience so compelling is the constellation of professionals at Balise. The sales and service teams are second to none in the automotive business. Everyone that I have encountered at Balise Lexus is accommodating, knowledgeable and at all times professional. Over the years Balise Lexus has earned my trust and confidence through long established relationships with my sales representative Ed Ladika, business manager Bill Gryszkiewicz, general manger Tim Cardillo, senior service consultant, Joe Renzulli and senior automotive technician, Joe Amedeo by striving to make every transaction, be it sales or service, reasonably priced, transparent and efficient. Thank you Balise Lexus -Douglas Sarnelli More

Smooth sail!!!! I recently turned in my leased RX350 and took possession of a new leased ES 350. I worked with Barbara, Bill and Alysha, all of whom were TERRIFIC!! I I recently turned in my leased RX350 and took possession of a new leased ES 350. I worked with Barbara, Bill and Alysha, all of whom were TERRIFIC!! I worked with Barbara at least twice in the past several years and she has been consistently excellent to work with. I give very high marks to the personnel and the dealership in general! Dr Rousou, John More

Great experiance I began working with Barbara Spear, very pleasant, left as it was getting a bit late that night, Barbara was off the next day, when my plans changed, I began working with Barbara Spear, very pleasant, left as it was getting a bit late that night, Barbara was off the next day, when my plans changed, I had the next day open and went back to the dealership. I worked with Kate and ended up leasing a new ES. Both Barbara and Kate were excellent, worked seamlessly together, made the process very easy and low stress, no pressure, just help ! More

Isaac K and Balise Staff are very professional This is our families fourth vehicle purchase from Balise Lexus! The reason we continue to do business with such a fine company is because of the qu This is our families fourth vehicle purchase from Balise Lexus! The reason we continue to do business with such a fine company is because of the quality of the product and the quality of professional staff. Isaac K. in sales is truly professional, honest and has complete empathy for his clients. He has always made sure we purchased the right vehicle to fit our needs. In addition we have all of our vehicles maintained by the service department at Balise because of their professional staff and service organization. There knowledge of products and services to keep our cars running efficiently and safely is always a top priority. More

Great experience This is my second time purchasing a vehicle from here. First time was a great experience and this time was the same. Bill in the finance dept was awes This is my second time purchasing a vehicle from here. First time was a great experience and this time was the same. Bill in the finance dept was awesome as always second time dealing with him. Kate in sales this was our second time of dealing with her too and she came through. Everything went very smooth. Would highly recommend the staff and dealership. More

Car buying made easy Buying a new Lexus was made easy because of Jim Maiolo, His knowledge of various Lexus models was unlimited. He helped us select the Lexus model that Buying a new Lexus was made easy because of Jim Maiolo, His knowledge of various Lexus models was unlimited. He helped us select the Lexus model that that most suited our needs. His calm easy presence eliminated the stress that one usually encounters when car shopping. He made buying a car a pleasure. Thank you Jim. More

Starting with Ed. Ladika in sales, Balise Lexus..a class act On our 3rd. RX, and have never been sad about using Balise Lexus. To us, the face of Balise Lexus IS sales rep. Ed Ladika. Like all who have helped us On our 3rd. RX, and have never been sad about using Balise Lexus. To us, the face of Balise Lexus IS sales rep. Ed Ladika. Like all who have helped us thru the years, He IS a class act. Have not had one off note from anyone there. May you all keep up the good work..Tom Ludwiczak..Florence, Ma. More

Greatest Dealer and Staff Around I had been shopping around for a new car for several weeks and was not having any luck finding both the car I wanted and the dealership whom I trusted I had been shopping around for a new car for several weeks and was not having any luck finding both the car I wanted and the dealership whom I trusted. I came to Balise Lexus and dealt with Barbara Spear, she was extraordinarily open about the process and extremely helpful. She helped me find the perfect car and was patient and accommodating and never pushy. She recommended rebates that I was completely unaware of and she and the rest of the staff there were great about getting me into payments that fit my budget. I would recommend this dealership to anyone looking in the area, (I had searched almost every luxury dealer from Brattleboro VT to Keene NH over to Worcester MA and even down to Manchester CT) this was the only dealer that really went over and above. A special thanks to Barbara and Bill for finally providing a pleasurable buying experience! More

Exceeded Expectations I was in the market for a new RX having owned two previously. I live in CT so Balise was not originally on my radar. A colleague from my office reco I was in the market for a new RX having owned two previously. I live in CT so Balise was not originally on my radar. A colleague from my office recommended I give them a shot because of the great experience he had with them. I was glad he did. Not only did I get a super competitive price their Sales Service exceeded all my expectations. Every question was answered in a timely manner. They were friendly, professional and extremely thorough. My comfort and convenience was their only concern. I have purchased several cars over the years and I can honestly say I enjoyed this experience more than any other. You have a customer for life. This is the way buying a car ought to be! More

Outstanding This is my 5th Lexus from Balise. I just picked up my 2017. Love this car, keep coming back again and again. What really keeps me coming back besides This is my 5th Lexus from Balise. I just picked up my 2017. Love this car, keep coming back again and again. What really keeps me coming back besides the car is the customer service. It is outstanding, Ed, Bill and Alesha do a great job from beginning to end. If you want a great experience time after time this is the place....... Jody & John Pitoniak Wilbraham, Ma More