Balise Lexus

Friendly and helpful Everyone I've dealt with at Belise is great - very friendly and helpful. I just purchased my second Lexus from them because of their quality, attenti Everyone I've dealt with at Belise is great - very friendly and helpful. I just purchased my second Lexus from them because of their quality, attention to service and detail. This is the first time I've ever returned to the same dealer to buy another car! You can't go wrong with them - they really do live up to their standards. More

Exceeding My Expectations Having owned 6 Lexus vehicles over the past 20+ years, my recent experience with Balise Lexus confirmed why I choose Lexus. I recently bought a 2010 Having owned 6 Lexus vehicles over the past 20+ years, my recent experience with Balise Lexus confirmed why I choose Lexus. I recently bought a 2010 RX 350 with 96,000 miles from them and I felt it was a good bet considering my 2000 RX 300 had over 260,000 miles. After about 1,500 miles, however, the air conditioning went out and I needed a new A/C clutch and compressor - not an insignificant repair and highly unusual. I contacted my Lexus Sales Consultant, Kate Bedard, who sold me the car. Kate immediately understood and lead the effort in resolving the situation. Early the next morning, I received a call from Paul Sowa, Service Manger, who said that they would take care of it with almost no cost to me. In addition he told me that they would pick up my car, provide a loaner, then deliver the car back to me - which is no small task since I live about 150 miles from the dealership. Paul's words to me were, "You bought the car expecting that the air conditioner works and that is what you should have." I want to thank Kate, Paul, and the Balise Team for their outstanding customer service, exceeding my expectations and confirming once again why I choose Lexus. More

First rate from start to finish. Our experience with Balise Lexus couldn't have been better. Our "point man, JimMaiolo is a treasure. He made us feel like family. A pleasure all the w Our experience with Balise Lexus couldn't have been better. Our "point man, JimMaiolo is a treasure. He made us feel like family. A pleasure all the way. More

Overall Experience - Excellent! My experience at Balise Lexus was wonderful, from the time I walked into the dealership, until I gave Kate a hug before I drove off in my new car! Ev My experience at Balise Lexus was wonderful, from the time I walked into the dealership, until I gave Kate a hug before I drove off in my new car! Everyone at the dealership I encountered made me feel at home, I was buying a used car and I was not buying a Lexus at this time, but I was their priority every time I stepped into the dealership. Kate made the experience seamless, I never had to worry about anything, she took care of every detail from start to finish! Best car buying experience I have ever had! She really cared about what I needed and what I was looking for :) More

Seamless Kate was the best. It was like visiting with a friend. What other sales person would bring you the first peony from her garden! She listened and got m Kate was the best. It was like visiting with a friend. What other sales person would bring you the first peony from her garden! She listened and got me the car of my dreams for a price I could afford. Kate is a huge asset to Balise Lexus and they are lucky to have her. More

Great service, top notch all the way Kate was fantastic getting me into my new RX with the payment I was looking for, she stayed on top of everything and made it all so easy to do, thanks Kate was fantastic getting me into my new RX with the payment I was looking for, she stayed on top of everything and made it all so easy to do, thanks Kate!! More

Excellent experience Ed and Bill were fantastic and a pleasure to deal with. They made our car buying experience a great one. I would highly recommend them to family and f Ed and Bill were fantastic and a pleasure to deal with. They made our car buying experience a great one. I would highly recommend them to family and friends. Cassandra and Matt More

Best car buying experience to date !! From the moment I walked in the dealership to the day we signed the paperwork and I took delivery the car buying experience I had at Balise Lexus in From the moment I walked in the dealership to the day we signed the paperwork and I took delivery the car buying experience I had at Balise Lexus in West Springfield was by far the best and easiest car buying experience I've ever had. Noah, the general sales manager is fantastic! And the entire staff from the ladies at the desk who great you all the way to service and the tech-support everyone was fantastic top notch! More

Seamless and smooth This was BY FAR the most positive experience I have ever had purchasing a vehicle . Being treated like a human being!! The staff was patient and compe This was BY FAR the most positive experience I have ever had purchasing a vehicle . Being treated like a human being!! The staff was patient and competent and they got EVERYTHING done quickly with great attitudes. Thank you Bill and Issac!!!! I love my car!!! More

Too many FEES added onto the purchase price Went to Balise Lexus and found the RX350 that I wanted to buy and met with Barbara Spear, who hapens to be a long time employee of 7 years which is un Went to Balise Lexus and found the RX350 that I wanted to buy and met with Barbara Spear, who hapens to be a long time employee of 7 years which is unusual in the auto business. Very pleasant to work with but She needed to go to the Sales Manager for the price because I didn't want the Certification . Then after 10 minutes she arrived with the price printed out only to find a $400 documentation fee and another fee that was just listed as FEE-$170. We know these fees are not recommended by Consumers Report as they are just extra profits. I walked out and then received an email from Barbara whom I then tried to reach because I really did like the Lexus I found, although it did need new tires. I guess they overlooked the tires in their 161 point inspection. I still wanted to make a deal but no reply after 5 days of emailing to her. I do notice the same Lexus is still available on the web sight. WHY? More