Balise Lexus

Hassle-free I have purchased a lot of vehicles over the years. This is one of the few experiences at a car dealership where I felt like I was being handled with i I have purchased a lot of vehicles over the years. This is one of the few experiences at a car dealership where I felt like I was being handled with integrity; up-front, hassle-free negotiation. No secret back room "I'll have to ask my manager" nonsense. And guess what, it was a good deal! They were right on with my trade-in value. Even the finance people were nice and that is a rarity. They had my car, with all the bells and whistles I wanted by the next day! Our sales person Issac was a gentleman. Would absolutely buy a car from him again. And the Lexus, well, the car speaks for itself. More

Can't beat Balise Lexus! I am a young professional and a second time car buyer, though the first time, I wasn't as involved in the process. I owned my last vehicle for over 9 I am a young professional and a second time car buyer, though the first time, I wasn't as involved in the process. I owned my last vehicle for over 9 years, so car shopping was EXTREMELY nerve wracking. I don't like change. Period. So the thought of buying a new car, gave me a lot of anxiety. Before choosing Balise Lexus, I had been doing a lot of research on body styles, prices, and overall vehicle quality online. Once I narrowed it down, I knew I was heading to Balise because I am a big fan of their customer service. I was stuck between two vehicles, and one of them was the Lexus RX 350. A close family friend of mine had been working for Balise Lexus for a while, and I decided to check out that car first with him. I was totally overwhelmed by the luxurious customer service as soon as I entered the building. The car I was looking at was already in front and ready to be shown when I arrived, and Isaac was so thorough, and answered every little question I had. After looking at other Lexus mid-sized SUV models, I finally decided on the 2016 RX 350. The prices were unbeatable! I was so excited to know that I could afford this beautiful luxury car! But the excitement didn't stop there. I was blown away by the atmosphere, how laid back everyone is and how informative and "not-pushy" all of the people I encountered were. The Lexus owners lounge was the coolest thing ever. They really cater to their customers by offering several coffee and tea options, pastries, sandwiches, cold beverages, and even a small dining area. The computer cafe was awesome, too! I just can't talk more highly of this dealership. By far exceeded any expectations that I ever had in a dealership. More

Excellent sales and service Barbara Spear is the best salesperson I have ever dealt with! She returns every email and call, answers every question, is extremely efficient and she Barbara Spear is the best salesperson I have ever dealt with! She returns every email and call, answers every question, is extremely efficient and she does all this in such a caring and patient way! The service department is excellent as well. More

Can't imagine leasing from another dealership We have been leasing our vehicle from Balise for 25 years now. Marc Thompson has been our advisor each time and does a fantastic job. Coming to the de We have been leasing our vehicle from Balise for 25 years now. Marc Thompson has been our advisor each time and does a fantastic job. Coming to the dealership is always a pleasure. More

Jealous of the people who live near this! I spent all day calling every Lexus dealer in the country looking for one specific car with very specific components under a very unique situation. I I spent all day calling every Lexus dealer in the country looking for one specific car with very specific components under a very unique situation. I connected with Katharine, who had already prefaced her call with a descriptive email. Let me tell you, you can really learn A LOT about a particular dealership and it's level of quality by how you are treated on the phone. I can't even start counting how many were totally unprofessional but I can count the ones who stood out and Balise almost made me feel like I was there AND comfortable. Katharine, as were all of the other employees I could hear in the background, was very knowledgeable and extremely patient. No matter the outcome of my search for my one true love, I will always remember Balise. More

Very nice dealer I've bought a lot of cars, this was my first time dealing with balise Lexus, everyone was so nice, Isaac was my sales rep, the nicest salesman I've ev I've bought a lot of cars, this was my first time dealing with balise Lexus, everyone was so nice, Isaac was my sales rep, the nicest salesman I've ever met, no pressure, got me the deal I wanted and the payment I wanted right away, I will definitely be back to buy another car from there. Thank you More

Great experience Everyone was friendly and accommodating from the greeters to the business manager. All my questions and calls were answered promptly regarding my newl Everyone was friendly and accommodating from the greeters to the business manager. All my questions and calls were answered promptly regarding my newly purchased vehicle. More

RC 350 Friendly, helpful. No pressure. A pleasure with all concerned. No intense haggling. Car is marvelous. I am now adding words to reach the twenty five r Friendly, helpful. No pressure. A pleasure with all concerned. No intense haggling. Car is marvelous. I am now adding words to reach the twenty five requested. More

Awuful Had a check engine light go on on my wife's 08 Lexus rx350 . Had an independent mech read code , p0015 exhaust vvti . Not a big deal but I called Lexu Had a check engine light go on on my wife's 08 Lexus rx350 . Had an independent mech read code , p0015 exhaust vvti . Not a big deal but I called Lexus just to let them know it came on ( and went off ) usually not a big deal but once in a while could be major repair . They said I had to bring to Lexus dealer and have a cert tech read it . ( ok I get it ) brought in to dealer advisor ( Brenda ) said ok 1hr labor have a seat . I did . After exactly 1 hr ( imagine that ) she gave me my print out from their cert Lexus tech . It said I have a dead battery ! really I still have the print out to prove it . Must replace battery and go from there . I'm not making this up my report from my cert Lexus tech says replace my dead battery ( oh also they recommend a whole host of other repairs totaling over $2300 !) including a new rear strut for $765 , they said was leaking , I brought car to my mech put it on a lift and there is absolutely nothing wrong with the strut ! I said to Brenda how can my battery be dead I just DROVE THE CAR HERE ! Asked to speak to service manager , he was off for the day . Made appt with him next day . Drove my truck and met him next day , he says where is car and I told him u guys are totally incompetent and will never touch our Lexus again . He did offer to give me back half my money . I told him why you guys weren't have wrong on the diagnostic . He said that was the best he could do . I told him to keep it ! Next day I called Lexus they gave me a $300 voucher at any Lexus dealer , needless to say we won't be going back to Balise . Do yourself and your Lexus a favor and stay clear of these guys ! Dave More

Great Service!! I went into the dealership last month looking for a new vehicle and everyone was so polite, Had Jim Pirro help with everything and he did a great job I went into the dealership last month looking for a new vehicle and everyone was so polite, Had Jim Pirro help with everything and he did a great job. Best car shopping experience i've ever had!! More