Balise Subaru of Hadley

Todd provided excellent service, even though we did most of it from out of state of it from out of state More

STUDENTS BEWARE. Although the staff are friendly, engaging and ready to help; this dealership is marking up its inventory through their "Protection Package". I worked Although the staff are friendly, engaging and ready to help; this dealership is marking up its inventory through their "Protection Package". I worked with Dina who was very helpful in explaining the leasing process and was engaging through the entire ordeal. However, once negotiations began I realized I was being taken advantage of. I can only assume it was due to my age and lack of leasing experience, but their inventory included a ~$5k markup. To my knowledge, this "protection package" adds no intrinsic value to the vehicle (see numbers below). When I asked to negotiate this protection package off the price of the car, I was told that they would not work with me, and they will "find another buyer who will take the vehicle at this price". I walked away from this dealership then, and there. I bought the same exact car for a reasonable price elsewhere. Very bad sales practice on this dealership's part. I would not recommend doing your business here. 2023 Crosstrek Base - Cool Grey Khaki - New - No Added Accessories MSRP: $24,995 Suggested Retail Price: $26,716 This Dealer's Out-the-Door Price: $31,680 <--- WAY TOO MUCH Note: I got the exact same vehicle at North End Subaru, MA for $27,716. Bring your business elsewhere! More

I am beyond over the moon -- and that is certainly a place of great joy --with the service I received from Rich Grono at Steve Lewis Subaru. My daughter and I are new to the area, and I am returning to place of great joy --with the service I received from Rich Grono at Steve Lewis Subaru. My daughter and I are new to the area, and I am returning to the US after 25 years living outside of the country. Rich's warm and calming introduction to the dealership was only the beginning of what proved to be not only a successful purchase of a beautiful 2023 new crosstrek, but an experience that was welcoming, supportive and thorough from beginning to end. As I am repatriating, and my daughter is living in the US for the first time, this was especially important for us. Rich's knowledge and understanding of the market, the product, as well as his assessment of our needs as customers, was superior. He took time to get to know us as he helped us pick the best car for us. We learned everything we need to know about our crosstrek, the services on site at Steve Lewis available to us as Subaru owners, and the overall Subaru dedication to excellence, safety and its shareholders. I cannot thank Rich enough for his attention to detail, his interpersonal skills, and his patience. It was a fortuitous match that was overall an enjoyable and easy process, as well as a meaningful one. I am generally not an easy customer, and I have high standards. Rich deserves a shout out for his professionalism, engagement, and attunement to his clients. Thank you Rich and the team at Steve Lewis Subaru! More

It’s the first time I’ve ever paid $138. 00 for an oil change. I asked for an oil change and the man at the counter told me I needed to come every six months or 6000 miles to take advantage o 00 for an oil change. I asked for an oil change and the man at the counter told me I needed to come every six months or 6000 miles to take advantage of the tire program that the dealership offers. He asked “do you understand “? I replied “yes”. After I waited about 45 minutes my car was ready. The bill was $138! I asked why d so o much, the cashier said my tires had been rotated and the cost of everything is going up. I told her I had just requested an oil change. She gave me an “oh well” kind of attitude. Won’t be going there for service again. More

All staff were pleasant and very engaged with us during the process of purchasing a new vehicle.The showroom/ office space was neat and clean.The Salesperson working with us was very knowledgeable ( Scott the process of purchasing a new vehicle.The showroom/ office space was neat and clean.The Salesperson working with us was very knowledgeable ( Scott Lunt ) He actually sold me my last vehicle too.He really listened and delivered what I asked for. More

Brian Kane kept me informed throughout the process of getting my new Forester. Brian is very courteous and easy to work with. I’ve let others know who are looking for a Subaru to talk to Brian. Great add getting my new Forester. Brian is very courteous and easy to work with. I’ve let others know who are looking for a Subaru to talk to Brian. Great addition to Steve Lewis! More

Professional, friendly, and competent staff in the service area. Dealership is clean and inviting. Appreciate the quiet waiting room and little snacks. service area. Dealership is clean and inviting. Appreciate the quiet waiting room and little snacks. More

Very knowledgeable people and efficient operation. Staff are friendly, professional, and helpful. Recommend it to all! Staff are friendly, professional, and helpful. Recommend it to all! More

Very courteous service staff. Stopped by with tire trouble, as we were in the area. Fit us in and we were all set and, on our way, within an hour. Stopped by with tire trouble, as we were in the area. Fit us in and we were all set and, on our way, within an hour. More

Love our new car - Diego helped us find something that would meet all of our needs! would meet all of our needs! More